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In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

Whether you are moving into your first leadership role or are already a leader and looking to expand your purview and skill set, this is an essential resource for understanding leadership. Recognizing that a one-size-fits-all leadership approach isn't always possible, Everyday Leadership encourages you to develop your own leader mindset. It gives a foundational overview of what leadership is, what makes leaders effective, and how to think systematically about organizations and teams.

We all have that moment we wish we could do over. Maybe it was a comment you made at work. Or a look you gave a loved one. These moments can cause real, lasting damage and they happen when we are misaligned with who we aspire to be. In this groundbreaking new book, Aiko Bethea teaches us how live every moment intentionally by introducing the "Anchored-Aligned-Accountable" framework: Transformation requires that we are anchored in our values, our intention and impact are aligned, and we are accountable to ourselves and others.

From the founder of Wikipedia, a sweeping reflection on the global crisis of credibility and knowledge, revealing “the rules of trust” that transformed Wikipedia from a scrappy experiment into a global utility used by billions of people—and how those rules can help others build things that last

As the longtime CEO of Johnsonville Foods, Ralph Stayer learned to let his workers lead. Love Your Neighbor shows that the real secret behind Johnsonville's success was a conscious decision to align the company's practices with God's plan for human flourishing. Love Your Neighbor defends and champions capitalism which continues to be under attack in America—and why faith-informed capitalism is the only vehicle that can bring prosperity and purpose to everyone. Love Your Neighbor is a blueprint for transformation based on Ralph's decades of experience as one of America's most successful CEOs.

We have to make decisions all the time. But were any of us taught at school, college or work how to make better decisions? This book, by Sharon Curry and Andrew St George, provides a very simple system for making good decisions, tried and tested in a wide variety of workplaces, and under extreme conditions with clients from military to health to commercial to consultancies to international governments. The process derives from the Royal Marines and military planning, fully extended and adapted to match the challenges of everyday lives.

Vertical teams and horizontal teams can transcend organizational silos and boundaries if properly focused and supported. Building collaborative teams can improve the client experience. In Supernova Advisor Teams: A Pathway to Excellence, you'll discover the macro rationale and justification for teams, as well as the micro benefits of team formation.

In this third edition of How to Talk to Absolutely Anyone, entrepreneur, business mentor, and international speaker Mark Rhodes delivers a practical yet accessible guide to break through barriers and make a connection. Whether you fear judgement and rejection, or just struggle to know what to say, this book provides listeners with the tools needed to navigate social situations.

In today’s fast-paced business environment, leaders often face challenges that can overwhelm the most seasoned professionals. While executive coaching can offer powerful results, it isn’t always accessible when needed. That’s when leaders can turn to Dr Katie Best. In this book, Best works through ten of the trickiest and most common leadership challenges.

はじめまして、小倉広です。私は、年に300回の企業研修に登壇し、毎年1万名を超えるビジネスパーソンに対して「マネジメント研修」を提供していますが、

Aspiring leaders are hungry to learn all that they can about how to be a more effective leader. And certainly there are tools and best practices young leaders should know and add to their toolkit. But - as Steve Mostyn, one of the world's leading innovators in executive leadership, has learned over the past decades of teaching this cohort - two equally useful activities for the aspiring leader are reflection and experimentation.

From Moment to Momentum has descriptive copy which is not yet available from the Publisher.

In his book WHY GREAT LEADERS ASK GREAT QUESTIONS, Mostyn has crafted an elegant collection of the seven provocative questions aspiring leaders should ask themselves in order to spur that reflection and experimentation. These are some of the most important questions Mostyn poses to each cohort of the Oxford Executive Leadership program's students, honed by the past answers and engagement of thousands of students.

The greatest lesson Waneek Horn-Miller ever learned was that “anything is possible.” After being stabbed at the age of fourteen during the Oka Crisis, she could have given up. Instead, drawing on her mother’s strength and the wisdom of her elders, Horn-Miller embraced life like never before, eventually winning a gold medal at the 1999 Pan Am Games and competing at the Olympic Games in Sydney.

Bestselling author Howard Green profiles former Scotiabank CEO Rick Waugh and sketches an unprecedented and up-close picture of what it is like to run a global bank, often during financial chaos, while leading more than 80,000 employees in more than fifty countries.

A blend of autobiography, business, politics, and personal philosophy, his book offers a unique vantage point on corporate and political life in Africa, Europe, the United States and Asia. In a story that spans from his father’s politically motivated imprisonment to the business principles that took Thiam to the top of global finance, he shares a personal and professional story that is equal parts inspirational and aspirational.

More than two thousand years ago, a group of philosophers known as the Stoics analyzed life's predicaments and came up with simple solutions. The principles they identified were so profound that they formed the basis of many major modern psychotherapies. They are easy to use and powerful, and they can be applied to modern life and its problems. Often we don't pay much attention to simple principles because we don't believe simple things can be effective, but when understood and consistently practiced, simple principles can have a profound effect on our lives.

In Undisrupted: Leadership Essentials on Business Transformation, Profitability, and Future Readiness, Ian Khan, a distinguished futurist, filmmaker, and author, delivers a compelling message that challenges the conventional approach to future-proofing businesses with technology, offering a fresh, comprehensive strategy for thriving in an uncertain future.

Generation Z has entered the workforce and are challenging leaders in ways they have never experienced before. Gen Zers often bring little work experience following college graduation, with parents encouraging them to focus on academics. Plus, having grown up on screens, they frequently bring lower levels of emotional intelligence than previous youth generations. This can be troublesome, as supervisors may experience a new job candidate who is overconfident, maybe even cocky, yet lacks the interpersonal skills to receive tough feedback.

During Southgate's eight years at England, in one of the highest profile roles in the country, Southgate forged a unique management style, combining calm empathy with mental resilience, emotional intelligence and strong accountability. His leadership at England propelled the national team to its most sustained success in fifty years, reaching the 2018 FIFA World Cup Semi Final and the UEFA Euro 2020 and 2024 Finals. In the process, Southgate revitalised and reshaped the national team's footballing identity.