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The Ultimate Question
- Driving Good Profits and True Growth
- De: Fred Reichheld
- Narrado por: Fred Reichheld
- Duración: 5 h
- Versión completa
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General4 out of 5 stars 140
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Narración:4 out of 5 stars 58
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Historia4 out of 5 stars 56
In this revolutionary management audiobook, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits.
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3 out of 5 stars
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Good idea, poorly narrated
- De Bridgette en 04-05-08
- The Ultimate Question
- Driving Good Profits and True Growth
- De: Fred Reichheld
- Narrado por: Fred Reichheld
Great Book!
Revisado: 05-20-15
Performance wasn't the best, but the message was amazing! Well worth a listen... Especially if you are in a business... 😊
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