Sutherland

If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.

On April 13, 1986, ten-year-old Tiger Woods watches his idol, Jack Nicklaus, win his record sixth Masters. Just over a decade later, chants of “Ti-ger, Ti-ger!” ring out as the twenty- one-year-old wins his first Green Jacket. He blazes an incredible path, winning fourteen major titles (second only to Nicklaus himself) by the time he’s thirty- three, smashing records and raising standards. Then come multiple public scandals and potentially career-ending injuries.