Sheila Mancuso
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 7 h y 31 m
- Versión completa
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General4.5 out of 5 stars 401
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Narración:4.5 out of 5 stars 336
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Historia4.5 out of 5 stars 333
A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
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5 out of 5 stars
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Excellent
- De Andrea en 03-25-15
making a difference
Revisado: 01-28-18
I have been a nurse for 25 years. I love that I get to take care of people and help make a difference in their lives. My husband is in management at the hospital we both work at and he was given this book to read by his CEO. He told me about it and I decided to give it a try. So many things in this book really hit home. I have already started using just a few small things from this book and in less than a week I saw a change! I can't wait to put more of it to use and I will be listening to it over and over!!! I hope our management embraces these concepts and puts them into action ! Thanks for sharing !!
Sheila RN
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