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In The Great Healthcare Disruption, Dr. Marschall Runge—cardiologist, researcher, and CEO of Michigan Medicine—offers a gripping, insider’s look at the forces rapidly reshaping American healthcare. From artificial intelligence and retail medicine to revolutionary gene therapies and next-generation obesity drugs, this is your essential guide to the most significant transformation in medical care since the discovery of antibiotics.

The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call ...

www.whocaresbooks.com This is the story of the true patient experience combined with extensive research and shocking stories that have led to the conclusion that the system is indeed broken. The book will take you through parts of the healthcare system from the viewpoint of a teen mom and her son, with complex medical needs and intellectual disabilities, over the course of 2 decades. As a patient or family member of a patient you intersect with the medical system at your most vulnerable, weak, and in desperate need of help.

Sixty percent of Americans live with at least one chronic health condition, and over a lifetime, many people will face multiple surgeries or life-changing diagnoses. A scary diagnosis can be overwhelming, launching patients and their loved ones into a world of fear, uncertainty, and complexity. Scary Diagnosis is a uniquely compassionate and empowering book that helps patients, families, and caregivers navigate the emotional and practical challenges that follow a serious medical diagnosis.

New to a shared governance organization? Overwhelmed with all you have to learn? No need to be concerned. This short e-book compresses everything you need for effective participation in six competencies designed to help you build a basis of the necessities. It is a fast and easy way to orient to the expectations of a new employee in a shared governance organization. Use the learning checklist to easily keep on track and sustain your progress. Six competencies fundamental to any beginner in a shared governance environment are covered in this compact e-book. Perfect for the busy healthcare ...

For those concerned with establishing equity in the shared governance processes of their organization this is a handbook with information about the structure, systems, activities and roles supporting equity. Additionally, there is a section on how to deal with obstacles to an environment of equity or are behaving in ways that marginalize other members of the organization.