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The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call ...

Scott Abrahamson compiled case histories from 45 years in practice, malpractice company newsletters, and colleague stories. Copying the sarcastic wit of Mark Twain, he presents these cases as a warning to doctors in a bracing style.