Novedades

You’re at the end of a long journey that has brought you from a fledgling medical student with nothing but dreams and desire, through one of the most arduous courses of study known to mankind, to a place of relief, and . . . well, fear. As you begin this new chapter in your life, you will soon discover that your studies have made you book-smart. But sadly, you haven’t been exposed to the real world or the business side of medicine . . . until now.

The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call ...

During the early stages of coronavirus, Amy Moudy Comeau, MBA, an award-winning and acclaimed marketing executive, began writing weekly emails to her Emory Healthcare marketing team every Friday, as a form of encouragement and support to get them through eight weeks of shelter-in-place, which turned into a three-year pandemic.

Scott Abrahamson compiled case histories from 45 years in practice, malpractice company newsletters, and colleague stories. Copying the sarcastic wit of Mark Twain, he presents these cases as a warning to doctors in a bracing style.