Title: Continuing Communication Series to Build Resilient Teams Air Date: May 21, 2025 Series: Courageous Conversations (Part 2 of 3)

Series Title: Courageous Conversations Hosts: Kellie Tinnin & Joy Davis Series Theme: Empowering leaders and teams to transform how they talk, listen, and lead — using neuroscience, HR strategy, and emotional intelligence.

Talk About It: Why Communication is the Foundation of a Human-Centered Workplace

In this follow-up to Episode 8, Kellie and Joy equip you with practical tools for navigating tough conversations with clarity, confidence, and compassion. Learn how preparation, emotional regulation, and feedback frameworks can transform conflict into collaboration.

• Preparation = Confidence: Don’t enter tough talks “hot.” Pause, plan, and pick the right time and method.
• Handling Disrespect: Set firm, kind boundaries when faced with insults, belittling, or hostility.
• Feedback That Works: Use the Feedback Loop—Plan → Deliver → Listen → Reassess—for effective, two-way communication. (Communication is COLLABORATION not a DECLARATION!)
• Coaching Over Correction: Shift from punitive reactions to performance coaching grounded in observation and collaboration.
• Listening Skills for Leaders: Understand how noise, tone, and mental shortcuts affect your ability to hear and respond.
• Mental Health Tip: Avoiding feedback can trigger anxiety. Empathetic delivery regulates the nervous system—for both you and your team.

Bonus Insights:

• Feedback is an HR compliance risk without documentation.
• Reflective listening builds trust—even when you disagree.
• You only retain 25% of conversations after two days—so active listening matters. 🎧 Tune in to gain brain-based, human-centered tools for your next hard conversation.

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