On this much delayed episode of Grease the Wheels, Uncle Jimmy takes a look at the entire strata of the typical dealership and informs them of at least one major thing that they should take into consideration in order to make the process seamless. For ownership and boards of directors, it is very hard to get an accurate picture of a dealership’s overall functionality just by the numbers. The numbers can tell you a lot, but it is sometimes hard to put toxic shops or bad processes into numbers. Working the way down, the message gets much more explicit for the Service Managers. This person should probably be well-acquainted with the chaos of a shop scenario, and needs the customer service skills to deal with people who have problems with their car, or your staff! This position is best filled with former shop foremen. Sales people just need to stay in their lane and no disrupt the process too much, while Service Advisors simply need to ask for the sale. If a Service Advisor has the added benefit of video MPI’s this should be extremely easy! We also take ourselves and Lot Porters to task for a variety of issues, and finally Uncle Jimmy takes himself to task as well!

Also Uncle Jimmy gives a shoutout to his teddy bear as the thunderstorm in the background would have warranted a dramatic reading of ‘The Raven’ as an intro!