S1 E6 Designing Medicare Advantage with Real Human Insight Accelerated by AI
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S1 E6 Designing Medicare Advantage with Real Human Insight Accelerated by AI
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On this episode of Stars Unscripted, Jenn Kerfoot is joined by Archie Dey, VP of Consumer Experience and Insights at SCAN Health Plan. They discuss SCAN’s powerful origin story—founded by older adults in the community who believed healthcare could and should be better—and how that same spirit lives on today through innovations like SCAN’s new Community Center in Nevada. Archie shares how he’s combining research, design, and real-world empathy to redefine what it means to engage Medicare Advantage members meaningfully and the role that AI plays in accelerating advancements and delivering on the promise to members.
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