Building a People-First MSO with Brendan McKee
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Building a People-First MSO with Brendan McKee
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Brendan McKee didn’t start in a boardroom, he started in a warehouse, moving furniture and learning the value of hard work. Today, he’s the COO of Silver Therapeutics, a multi-state retail brand known for keeping people at the center.
In this episode, Brendan shares how that early hustle turned into a leadership style built on empathy, clarity, and long-term retention. From offering therapy to building culture in every store, this is what people-first business really looks like.
🎧 You’ll Learn:
How Silver Therapeutics maintains 90%+ retention
Why benefits and listening drive loyalty
What MSOs can learn from staying human
🔗 Listen now: https://tr.ee/highpodlinks
Available on Spotify, Apple, and YouTube.
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