In this episode of The Future of BizTech, host JC Granger sits down with Joe Eisner, Co-Founder and CEO of Bliss AI — the company helping enterprises unlock the hidden value in their voice data by converting legacy call recordings into usable formats for AI, analytics, and beyond.

Bliss AI streamlines audio data migration, allowing businesses to extract years’ worth of customer interaction data from outdated, vendor-locked systems and transform it into structured, actionable insights — whether stored on-premise or in the cloud. With 35% of CX leaders citing legacy systems as their biggest barrier to delivering better experiences, Bliss AI offers a simple but powerful solution: liberate your voice data and use it on your terms.

The conversation explores how companies across finance, insurance, healthcare, and other regulated sectors are using Bliss AI to power sentiment analysis, train LLMs, reduce hallucinations in generative models, and enable agentic AI to take on more meaningful customer service roles. Joe also shares the story behind founding Bliss AI after working at AWS, how the company is scaling through channel partners, and why most enterprises don’t realize they’re already sitting on an AI goldmine.

If you're interested in customer experience transformation, AI training data, or the future of voice analytics in enterprise tech, this episode is full of fresh insights and real-world applications.