Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Most people think of themselves as “good", but it’s not always easy to determine what’s “good” or “bad” - especially in a world filled with complicated choices and pitfalls and booby traps and bad advice. Fortunately, many smart philosophers have been pondering this conundrum for millennia, and they have guidance for us. With bright wit and deep insight, How to Be Perfect explains concepts like deontology, utilitarianism, existentialism, ubuntu, and more, so we can sound cool at parties and become better people.

No matter how much advice we get or how much work we do on our “stuff,” nothing ever seems to make the difference. The truth of it is, you’re woefully ill-equipped for one of the most life-defining things you will ever take on—being in a committed relationship. Whether you’re currently in one, want to be in one, half in–half out, getting over one, married, single, separated, divorced, or just overwhelmed with the whole thing, let’s cut through the morass of relationship schtick and put you back in charge.

A smart and funny book by a prominent Harvard psychologist, which uses groundbreaking research and (often hilarious) anecdotes to show us why we’re so lousy at predicting what will make us happy–and what we can do about it. Most of us spend our lives steering ourselves toward the best of all possible futures, only to find that tomorrow rarely turns out as we had expected. Why? As Harvard psychologist Daniel Gilbert explains, when people try to imagine what the future will hold, they make some basic and consistent mistakes.

In Super Bowl XLIX, Seahawks coach Pete Carroll made one of the most controversial calls in football history: With 26 seconds remaining, and trailing by four at the Patriots' one-yard line, he called for a pass instead of a handing off to his star running back. The pass was intercepted, and the Seahawks lost. Critics called it the dumbest play in history. But was the call really that bad? Or did Carroll actually make a great move that was ruined by bad luck? Even the best decision doesn't yield the best outcome every time.

You Are Now Less Dumb is grounded in the idea that we all believe ourselves to be objective observers of reality - except we’re not. But that's okay, because our delusions keep us sane. Expanding on this premise, McRaney provides eye-opening analyses of 15 more ways we fool ourselves every day. This smart and highly entertaining audiobook will be wowing listeners for years to come.

Does your mind blank in conversation and create awkward silence? Do you run out of things to say and struggle to keep dialogue flowing? (A) Conversation isn't scripted, (B) it's 100% unpredictable, and (C) it can be terrifying at times. How do you prepare for such a thing? By learning how to apply improv comedy techniques to roll with any punch and improve your conversations and social interactions.

Words on the Move opens our eyes to the surprising backstories to the words and expressions we use every day. Did you know that silly once meant "blessed"? Or that ought was the original past tense of owe? Or that the suffix -ly in adverbs is actually a remnant of the word like? And have you ever wondered why some people from New Orleans sound as if they come from Brooklyn?

Public speaking is the art of using spoken words to convey information or a message to an audience. Public speaking is part of public relations and business communication, attaching one's ideas or thoughts for others to understand. It can be anything from a meeting presentation to a press conference speech. This audiobook is a great guide that will help you to overcome your fear of public speaking and open up to the world. The audiobook will help you how to speak better in public and in front of groups, how to apply the principles of persuasion, how to deal with criticism and audience.

Do lobsters feel pain? Did Franz Kafka have a funny bone? What is John Updike's deal, anyway? And what happens when adult video starlets meet their fans in person? David Foster Wallace answers these questions and more in essays that are also enthralling narrative adventures.

If you are searching a way to master the game of covert manipulation, then to take control over what is happening to you, in the form of which you had not previously suspected...than keep reading! You will be able to block all clumsy attempts to knock you off the intended course and shine like the sun instead of in your life and the lives of others.

To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. If being wrong is so natural, why are we all so bad at imagining that our beliefs could be mistaken, and why do we react to our errors with surprise, denial, defensiveness, and shame?

The Little Things embodies Andy Andrews' own approach to life and work, detailing for the first time some of the exclusive material that he uses to teach and coach some of the most successful corporations, teams, and individuals around the world. In his unique humorous style, Andy shows how people succeed by actually going against the modern adage "don't sweat the small stuff". By contrast, Andy proves that it is in concentrating on the smaller things that we add value and margin.

All endeavors are going to fall short of your hopes until you understand your biggest enemy: your ego. Most people have no idea that the ego is actually a massive collection of self-sabotaging programming with a goal of keeping everything basically the same. And the ego is brilliant at what it does. Sid Walker presents a formula for bringing any vision into reality by focusing more on your intuitive instincts and less on the conventional wisdom created by the ego.

Bestselling author Robert J. Ringer has shattered the mold of tradition-bound ideas and designed a winning new philosophy to be used every day. Inside this get-tough-with-yourself guide, you'll find the simple but vital habits that can change your outlook and lead to big results--personally, professionally, and financially. Before you know it, you'll be turning negatives into positives--and turning your life around--without thinking twice!