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Inside Atlas Van Lines Operations: Ben Johnson on Claims Prevention, Containerization, and Future Trends

In this episode of ACE Relocation Nation, Dan Lammers welcomes Ben Johnson, Senior Director of Operations at Atlas Van Lines, for a deep dive into the future of the moving and relocation industry. Ben shares actionable insights on claims prevention, the growing role of containerization, and how data-driven decision-making is transforming the way moves are planned and executed.

Key topics include:

• How Atlas is using data to optimize logistics and customer service
• Claims prevention strategies and the most common claim items (hint: mattresses and electronics!)
• How containerization is changing the future of moving operations
• Why fast delivery and real-time communication are critical in today’s "Amazon Effect" world
• The leadership evolution inside Atlas Van Lines and what’s next for the industry

Whether you're a relocation professional, a van operator, or a moving industry leader, this episode offers a real-world, forward-looking perspective on staying competitive in 2025 and beyond.

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