HIGHLIGHTS

• Lead with empathy: Warmth over power
• Sales as a mom: To-do lists, research, and time management
• Quiara's routine and creating authentic connections
• Connect with stories to hire the best sellers

QUOTES

Quiara: "What are we measuring each other based off of and how do we want to be perceived? Those things really matter and connection is really what matters so much in sales. We do it all the time with clients. If we don't make that connection, we don't get the trust, we probably don't get the deal."

Quiara: "The more honest you can be with people and upfront and create that connection and that vulnerability, the better they're going to trust you. The more human you are, the more human they can be. And now you have that connection."

Quiara: "We have gotten over a lot of these uncomfortable things and we lean into them instead of leaning away from them. When you lean into someone's uncomfortable moment, you created trust. When you lean away, you just created a wedge."

Quiara: "I think that, if we gave people a shot for who they were, what their background is versus what their resume says in terms of jobs they've held, we'd have a lot more top sellers because a lot of the people who are on my team and other teams came from strange places and they're the ones crushing it."