If insurance headaches are draining your energy and slowing your growth, you’re not alone—and today’s guest has the tools to help you take back control.

In this episode, I sit down with Colleen Huff, an industry veteran with over 30 years of hands-on experience in dental insurance, revenue cycle management, and practice consulting. From her early days at MetLife to managing multi-location practices and now educating thousands through speaking, writing, and online courses—Colleen knows what it takes to turn insurance chaos into clarity.

Her new book, A Mouthful of Insurance, is already making waves, and in this conversation, we dig into exactly why.

We cover:

• The biggest insurance struggles dental practices are facing in 2025

• Why practices need more than just an insurance coordinator—they need systems

• The truth about outsourcing verifications and what to look for in a partner

• How technology (like AI and practice management integrations) is changing the insurance game

• How to avoid common billing mistakes that can trigger audits or worse
  
  The role of accurate coding, documentation, and clear patient communication

• Why every team member—from front desk to back office—should understand the insurance landscape
  
  

Whether you're in-network, out-of-network, or somewhere in between, Colleen’s insights will help you make smarter financial decisions and run a more efficient, profitable practice.

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00:45 Introduction to the Podcast and Guest

03:28 Understanding Dental Insurance Consulting

06:12 Challenges in Dental Practices

10:13 The Role of Team in Insurance Management

11:45 Outsourcing Insurance Verification Services

16:31 Technology in Dental Practices

18:00 AI and Its Impact on Insurance Claims

21:25 Navigating Insurance Payments and Estimates

23:40 The Importance of Accurate Billing Practices

27:48 Strategies for Increasing UCR Rates

28:28 The Debate on Pre-Authorizations

30:44 Overview of Colleen's Book

31:51 Lightning Round Q&A

36:29 Conclusion and Final Thoughts

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🌐 Website: https://colleenhuff.com
📧 Email: colleen@dentalinsurancecoach.com
📱 Social Media:

• Facebook: @DentalInsuranceCoach

• LinkedIn: Colleen Huff on LinkedIn

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

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