Behind the Review Podcast Por Entrepreneur Media arte de portada

Behind the Review

Behind the Review

De: Entrepreneur Media
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 It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.Entrepreneur Media Economía Gestión y Liderazgo Liderazgo
Episodios
  • From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty

    From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty
    Jul 8 2025
    How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing powers franchise growth. Discover lessons in loyalty, operations, and brand building—plus the scoop on what it takes to scale in a crowded dessert market. 16 Handles More about the episodeTheme Music by Ali Schwartz and Meserole Sound
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    41 m
  • Building Value Beyond Price: Joe Crisara's Home Service Playbook

    Building Value Beyond Price: Joe Crisara's Home Service Playbook
    Jul 1 2025
    Host Emily Washcovick sits down with Joe Crisara—veteran contractor, business coach, and Service MVP podcast host. Joe shares hard-won lessons from nearly 50 years in home services: why profit takes courage, how to create value customers rave about, and smart ways to handle both glowing and tough reviews. Tune in for real strategies to elevate your business and reputation. Service MVP Podcast Service MVP Speaking More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    37 m
  • Busy Philipps on Pivoting, Partnerships, and Being Real

    Busy Philipps on Pivoting, Partnerships, and Being Real
    Jun 25 2025
    Actress, writer, and entrepreneur Busy Philipps gets real about authenticity, brand partnerships, and turning disappointments into new opportunities. Tune in to hear how Busy's unfiltered approach shaped influencer marketing—and why having a clear mission is key for brands seeking lasting impact. More about the episodeTheme Music by Ali Schwartz and Meserole Sound
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    39 m
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