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In the fourth episode of the Heat Pump Ready special bulletin series, Nathan talks to three Heat Pump Ready projects to discuss the topic of ‘Improving the customer journey’. Nathan is joined by Jack Jarvis from EDF, Gareth Robertson from Thermly and Lucy Fairchild from Oxford City Council to discuss.

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In this episode, Nathan invites Mick Wall, his 'expert consumer,' back to have a discussion with the lads from Havenwise, a company dedicated to helping with quality heat pump installations. Havenwise runs an API which optimizes the weather curves on the heat pump, as well as looking at time-of-use tariffs. You can choose to use various functionalities. For example, Mick only uses the optimizer for his space heating. Nathan likes what Henri and Alex at Havenwise are trying to achieve. Take a listen...it's a very enjoyable one!

This season is being sponsored by Intergas Heating Solutions.

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Join host Nathan Gambling as he journeys to Intergas HQ alongside legendary heat pump engineer Steve Webster to get the inside scoop on their high-quality stainless steel hot water cylinders, specifically designed for heat pump systems. Steve shares his firsthand experience testing these cylinders on recent installations, highlighting their exceptional build quality and resilience during transportation – a welcome change from the damage often encountered with other brands.In this insightful episode, Nathan, Steve, and Intergas's Dave Hall delve into:

• The Intergas Manufacturing Process: Get a behind-the-scenes look at how these robust stainless steel cylinders are crafted, emphasising the quality and attention to detail that sets them apart.
• Unboxing Success Stories: Steve recounts his positive experiences with the cylinders arriving on site in perfect condition, a significant advantage for installers.
• Heat Pump Industry Evolution: Dave and Steve, both early pioneers in UK domestic heat pump systems, share their perspectives on the significant changes and advancements they've witnessed over the years.
• Anti-Freeze Valves: A discussion on the necessity of anti-freeze valves in heat pump installations.
• Future of the BUS Scheme & A2A Systems: Thought-provoking discussion around the potential inclusion of Air-to-Air (A2A) systems in the Boiler Upgrade Scheme (BUS) and the concerns about a potential influx of low-quality, mass installations.

Key Takeaways:

• Intergas's stainless steel cylinders offer superior build quality and are designed to withstand the demands of heat pump systems.
• Reliable delivery and undamaged products on site save time and hassle for installers.
• The heat pump industry has evolved significantly, and understanding the nuances of system design and regulations is crucial.
• The potential inclusion of A2A in the BUS raises questions about installation quality and long-term efficiency.

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Learn more about heat pump heating by following
Nathan on Linkedin, Twitter and BlueSky