What does it take to go from a great idea to an app that catches the attention of a tech giant? In this episode, Farrah sits down with Elliot West—ServiceNow veteran, app creator, and accidental tech entrepreneur—to unpack the journey of how a side project evolved into a game-changing platform now owned by ServiceNow. With over 15 years of experience with digital transformation, Elliot shares stories of creativity, trial and error, and the quest for perfectionism that has both propelled and challenged him. From early frustrations to industry recognition, this conversation offers a rare peek into the messy, fascinating reality of building something that truly works.

“Building store apps was a way for us to get across the borders and get into other regions and make ourselves a bit more known.” — Elliot West

In this episode, you will:

• Learn how Elliot’s curiosity and artistic roots shaped his approach to building standout applications.
• Discover the pivotal moment that sparked the creation of the quality app acquired by ServiceNow.
• Understand the emotional and technical hurdles of launching a store app for a global audience.
• Hear how failure played a key role in Elliot’s success—and why he encourages embracing it.
• Explore what keeps Elliot inspired, and why boredom might just be the best innovation tool.

Tune in to hear how a former artist and self-proclaimed perfectionist found his niche in software development—and how a mix of luck, vision, and persistence led to one of the most impactful career milestones in the ServiceNow ecosystem. Whether you’re an app builder, developer, or someone simply seeking inspiration, this episode will get you thinking differently about what it means to create something worthwhile.

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In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for large global organisations. Along the way, he shares the values that have shaped his career: curiosity, resilience, and the power of a strong engagement and support network. With thoughtful insights and a grounded perspective, Bhavin explains why humility remains at the heart of his leadership approach.

“I think for me, being part of an environment where I'm supportive and also I am supported, I think has played a significant role.” — Bhavin Shah

In this episode, you will:

• Learn how Bhavin’s early exposure to multiple ITSM tools led him to favour ServiceNow for its flexibility and long-term potential.
• Explore how embracing curiosity and learning through failure can propel a successful tech career in today’s fast-paced landscape.
• Understand the value of empathy, resilience, and emotional intelligence in building high-performing, connected teams.
• Hear Bhavin’s take on the evolving role of leadership—and what traits young professionals should seek in the organisations they join.
• Explore practical ways to stay relevant in a rapidly changing platform like ServiceNow, from community involvement to self-driven learning.

Listen in for a grounded, engaging conversation that blends personal experience with valuable career lessons. Whether you're part of the ServiceNow ecosystem or simply passionate about tech leadership, this episode offers plenty to take away. Tune in and get inspired by Bhavin’s no-nonsense approach to growth, leadership, and creating impact that lasts.

Connect with Farrah Wells:

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Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved.

In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow implementations, applying the stress management techniques that helped her recover—and thrive.

Now, with 20+ years of experience in the tech industry, Hannah combines science, yoga, and practical strategies to help tech professionals alchemise stress and burnout so you can feel yourself again.

If you’ve ever felt overwhelmed by work or the pressures of modern life, this episode is for you.

“Burnout doesn't feel like stress. Burnout feels like depression.” — Hannah Holden

In this episode, you’ll learn:

• How chronic stress builds over time and why burnout often feels sudden.
• The early warning signs of burnout that are easy to overlook.
• Why high performers are especially vulnerable to burnout.
• How simple mindset shifts and daily habits can transform your stress.
• Practical techniques like breathwork and mindset mapping to help you regain control.

Listen now to hear Hannah’s powerful story and walk away with tools to help you navigate stress and protect your well-being.

Resources Mentioned:

• Download Hannah's Stress Symptoms Checklist here
• World Health Organisation definition of burnout

Listen to Hannah's podcast where she shares the full details of her burnout experience here:

• On Apple
• On Spotify

Connect with Farrah Wells:

• LinkedIn
• Website