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John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are reshaping the front lines of customer experience. We dig into how RingCentral’s new AI Receptionist is helping small and medium businesses stop losing time and revenue to missed calls, and start showing up 24/7 for the customers who matter.

But it’s not just about answering the phone. It’s about unlocking new lanes of growth. We talk agentic AI, ecosystem intelligence, and why Ring is going beyond automation to create real value. Value you can measure in minutes saved, insights gained, and relationships built.

This is one of those conversations where CX, tech, and real-world outcomes meet in the middle. And if you're wondering what’s next for AI in CX, this episode gives you a pretty good glimpse.

John Finch on LinkedIn: linkedin.com/in/johnfinchjr

Learn more about John's work at their website: https://www.ringcentral.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

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We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke, founder of the Alignment Advantage Group and a 30 year veteran of CX and operations, joins us on CX in the Wild.

In this episode, we get into why culture is the most overlooked asset in driving business performance and how Adam’s leadership model helps organizations build it with intention. From call center floors to C-suites, we explore the systems, language, and leadership moves that create real employee engagement and why that’s the real unlock for customer experience.

This conversation is a must-listen for anyone who believes CX is everyone’s job and culture is how we win.

Adam Boelkeon LinkedIn: linkedin.com/in/adam-boelke

Learn more about Adam's work at their website: https://alignadv.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

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What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status quo.

In this episode of CX in the Wild, we sit down with Kalifa Oliver, an executive experience coach and fierce advocate for the intersection of people and technology. Kalifa doesn’t just talk about the future of work, she builds it by blending strategy, data, and empathy into scalable action.

From confronting the fear-mongering around AI to reminding us that employees are our hidden product, this conversation is an urgent reminder that sustainable transformation starts with seeing the humans at the heart of our businesses. Especially the ones we rarely see.

If you care about customer experience, it’s time to take a hard look at the employee experience too.

Kalifa Oliver on LinkedIn: linkedin.com/in/kalifaoliver

Learn more about Kalifa's work at their website: https://www.kalifaoliver.com/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi