Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.

00:00 Overdosing on Medication

07:56 Streamlining Shop Workflow Insights

15:32 Challenges in Shop Workflow Transition

19:23 Improving Customer Communication

24:40 Streamlining Shop Operations Independently

32:09 Shop Process Optimization Strategy

33:18 Overlooked Soft Skills in Training

41:07 "Streamlining Meetings with Otter AI"

43:48 "Workshop Workflow Coordination Process"

53:06 Job Pricing and Buffer Strategies

58:35 "Building a High-End, Honest Brand"

01:02:46 "Unpaid Rotating Tech System"

01:05:13 Car Troubles: Efficient Scheduling

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Vlad Shishkaryov, founder of Bridge Learning Tech. Vlad dives into the evolution of technical training in the automotive industry, emphasizing the importance of creating engaging, high-fidelity training content that adapts to shorter attention spans. The conversation explores the challenges and limitations of virtual and augmented reality training tools and highlights the need for scalable, accessible solutions that don’t require costly new equipment. Vlad also discusses the ongoing struggle to build customer trust in automotive service and how innovative training and transparent practices can help bridge the gap between legacy and newer technicians.

00:00 Engaging Training Techniques with AI

03:19 "Education's Relevance in Tech Era"

08:01 AR/VR Training Cost Concerns

12:37 Challenges in Technician Training Buy-In

16:24 "Incentives Crucial for Technician Jobs"

17:35 Wiring Glitch Causes Fan Malfunction

20:05 Surveillance and Intrigue in Pakistan

25:58 Expanding EV Safety Certification Outreach

29:32 Streamlined Digital Learning for Certification

31:13 From Kia to Consultancy

35:42 Overcoming Complex Dealer Pay Plans

37:01 "Video Tech Enhances Auto Inspections"

41:43 Dealership Service Contract Dispute

45:09 Finance Training: Manipulation and Omission

47:49 Ongoing FCA Case and Consumer Impact

52:18 "Leap Forward Podcast Launch"

55:21 Calibration Practices Debate in Auto Shops

57:03 "Solving Communication and Trust Issues"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Arun Coumar from The Institute Summit 2025. Arun opens up about his journey managing multiple shops, including the challenges—and lessons learned—of buying struggling businesses and turning them around. The hosts discuss what it takes financially for a technician to become a successful shop owner, sharing practical numbers and strategies for buying existing shops versus starting from scratch. Arun also reflects on scaling back side projects to focus on high-ROI activities, highlighting the importance of prioritizing time and energy as both an entrepreneur and a new parent.

00:00 Gym Concerns Over Job Ability

07:28 Buying a Shop with Seller Financing

13:49 Manufacturer Partnership Requirements

20:25 Value of a Coach in Business

21:57 Prioritizing High ROI Tasks

26:58 Corvette Seat Malfunction Incident

36:06 Cold Weather Truck Trouble

37:36 Transmission Assembly Troubleshooting

43:20 Fear of Car Incident Escape

53:11 Early Payout: Transition Agreement

57:06 "Train Triggers Crossing Arms Repeatedly"

01:03:24 Taxpayer's Frustration and Threats

01:08:50 City Budget: Police Funding Concerns

01:10:00 Pension Crisis Burdening Budgets

01:17:56 Rand Paul's Budget Highlight Reel