Michael is back after a whirlwind week at the 2025 Urgent Care Association (UCA) Conference in Dallas—and he's recapping the entire event with Nick. From standing-room-only sessions to surprise podcast shoutouts, this episode is a full debrief of everything that went down.

Michael shares the behind-the-scenes of his packed talk, Front Desk Evolution, which sparked a lot of head-nodding and follow-up conversations. Turns out, many clinics still treat the front desk as an afterthought—and it’s costing them thousands in lost patient opportunities.

This one is part conference recap, part culture commentary (yes, Uber stories included), and all about what healthcare leaders should be paying attention to if they want to grow their clinics in 2025 and beyond.

🔥 In This Episode, You’ll Learn:
📈 Why answering the phone is still the biggest patient volume unlock
🪑 What happens when your front desk staff becomes your sales team
🎙️ How the Walk-Ins Welcome podcast made waves in Dallas
📊 Real-time feedback from urgent care leaders and what it confirms about front desk operations
🏨 Vegas vs. Dallas: Which UCA venue delivered the best experience
🎡 Behind the scenes at Meow Wolf Dallas (and how it compared to Vegas)
🚘 Uber roulette and the wild ride of business travel

🔗 Resources & Mentions
🩺 urgentcareassociation.org
🎤 Catch us next year: UCA 2026 in Chicago!

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🎵 Intro/Outro Music by Devin Smith: https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ