From Adventure Travel to Hotel Management: Amanda Arling's Journey in Hospitality

In this episode of The Hospitality Mentor Podcast, host Steve Turk interviews Amanda Arling, the president of The Whalers Inn in Mystic, Connecticut. Amanda shares her unique career path from studying microbiology to working in adventure travel for the company Back Roads. She discusses how her love for travel and culture eventually led her to a management role in the hospitality industry. Amanda highlights the importance of relationship building, both in creating guest experiences and mentoring her team. She also shares insights into the challenges and successes of opening a fine dining, sustainable seafood restaurant during the pandemic. Listeners will get valuable tips on hospitality management, creating memorable guest experiences, and the importance of community engagement.

00:00 Introduction to The Hospitality Mentor Podcast

00:31 Meet Amanda Arling: President of The Whalers Inn

01:49 Amanda's Journey into Hospitality

02:33 From Adventure Travel to Boutique Hotel Management

07:00 Transitioning to The Whalers Inn

15:22 Building a Team and Mentoring Future Leaders

19:27 Creating Unique Guest Experiences

26:46 Challenges and Successes in the Restaurant Industry

30:34 Final Thoughts and Advice for Aspiring Hospitality Professionals

31:27 Closing Remarks and Sponsor Message