In this powerhouse episode of To The Point Home Services, Chris and Chad Peterman welcome John Bowman, President of F.F. Hitchcock — a multi-generational Connecticut-based service business that has evolved from a general store in 1870 to a $20M+ home services juggernaut. 💥

We dive deep into how John helped transform a legacy company through bold branding, exceptional leadership, and a strong service-first mindset. From scaling residential services to creative marketing and navigating the family business dynamic, this episode is packed with gold.

🎯 Key Takeaways:

• How F.F. Hitchcock went from construction-focused to residential success
• Creative marketing that builds brand personality (hello, prank calls & upside-down booths!)
• Transitioning leadership in a multi-generational business
• Using humor and authenticity to attract talent and customers
• Leveraging tools like ServiceTitan and online shops for growth
• The impact of industry events like RYNOx on mindset and momentum

⏱️ Timecodes:

00:00 - Intro & Purdue vs UConn rivalry

03:00 - John’s early days and RYNOx connection

07:00 - Company origin: 1870 to present

10:00 - Pivoting during the 2008 crash

13:00 - Working with family & leadership transition

20:00 - Residential vs. Commercial: The strategy shift

26:00 - Key lessons from RYNOx and the power of relationships

33:00 - Marketing wins: Pranks, social media, and upside-down booths

42:00 - Adding e-commerce to the HVAC experience

47:00 - Building internal leaders and delegating for scale

52:00 - Final thoughts and Chad's takeaways

Connect With John!

Website: https://ffhitchcock.com/

Instagram: https://www.instagram.com/ffhitchcock/

Facebook: https://www.facebook.com/hitchcockoil/

LinkedIn: https://www.linkedin.com/company/f-f-hitchcock-co-inc-/

https://www.linkedin.com/in/johnpatrickbowman/

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