In this episode, I discuss the journey of Ray Reyes, founder of Coastal Growth Services, who launched his business during the COVID-19 pandemic. He shares his experiences overcoming financial fears, evolving from a home office to a team of 65 employees in just four years. Ray highlights the crucial mindset shifts from technician to strategic leader, the importance of delegation after a personal health scare, and how mentorship fuels growth. He reflects on the joy of helping his team succeed and his commitment to servant leadership, eager to guide others on their entrepreneurial journeys.

In this episode, I engage with Daria Leshchenko, co-founder and CEO of Support Your App, to discuss the challenges and strategies of business growth in the customer service sector. Daria shares her journey, highlighting the struggles of early entrepreneurship and the pivotal moments that drove her company's expansion, particularly into the tech industry. We delve into the significance of diversification and establishing standard operating procedures to maintain stability amid unforeseen changes. Daria also discusses the integration of artificial intelligence within her company, emphasizing the importance of balancing AI efficiencies with human touch to enhance customer interactions. We explore leadership's role in fostering a culture of innovation and collaboration, as well as the initiatives that help her team stay agile and informed. Our conversation reveals the complexities of navigating a rapidly evolving landscape while remaining resilient and adaptable in the face of challenges.

In this episode, I dive into the transformative journey of leadership, drawing from my experiences as a former CEO and coach. I highlight the common challenges leaders face regarding time and energy, and I share actionable strategies to empower teams and shift focus from daily tasks to developing others. By discussing the five levels of leadership, I emphasize the importance of continual growth and reflection. I encourage listeners to identify their energy drains and rethink their leadership approach to navigate complexity and foster both personal and organizational development.