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On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.

Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape

Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions

👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/

📺 Watch on YT: https://www.youtube.com/@mspmindset