In this episode from our archives, Michael Levie, co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality.

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this replay episode, Mark Fancourt, founder and principal of TRAVHOTECH, shares insights into the evolving landscape of hospitality technology, drawing from his extensive experience leading technology for both hospitality companies and solution providers.

Read Mark's article: Where does hotel PMS software sit in the new hospitality technology stack?

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.

• (00:31) Josiah's recent career change
• (02:00) Building Hospitality Daily and market research
• (03:03) Challenges in the hotel industry
• (04:25) The shift towards operational efficiency
• (05:07) Future of the hotel and hospitality landscape
• (06:02) Moving beyond traditional metrics
• (07:06) Importance of profitability in hospitality
• (08:19) Real-time operations and data
• (10:50) Technology and data integration challenges
• (12:20) Steps for implementing new technology
• (14:27) High leverage points in operations
• (16:21) Staffing models
• (19:22) Diversifying revenue streams

This is just an excerpt of the conversation Josiah and Wil had. Listen to the full episode on Slick Talk: Apple Podcasts, Spotify, or YouTube

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands