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How do you start a conversation with someone from a different race, culture, or background without saying the wrong thing? It's a question that paralyses many of us in our increasingly diverse workplaces, schools, and communities. We're so afraid of offending that we often avoid meaningful connections entirely.

In this episode, we're joined by Claudia McKenzie, General Manager of Park's Edge Bar and Kitchen in South London and former PR executive, who brings both personal experience and practical wisdom to one of our most challenging social dynamics.

Claudia's story spans generations - from her parents' journey from Jamaica in the 1960s, facing "No Blacks, No Dogs, No Irish" signs while helping rebuild post-war Britain, to her own experiences navigating predominantly white spaces as a successful Black British professional. Her perspective is both unflinching about barriers and refreshingly pragmatic about solutions.

We explore the infamous Buckingham Palace "Where are you really from?" incident, discuss why conversations about race feel harder now despite social progress, and tackle the fear that stops us from reaching across cultural divides. Claudia's advice? "We all just need to get a grip and remember that most people are simply curious about each other”.

This conversation we hope will change how you approach cross-cultural communication, whether you're building workplace relationships, making friends in your community, or simply want to connect more authentically with people who look different from you.

This Episode is For You If you want to build better relationships across racial and cultural differences, feel nervous about saying the wrong thing in diverse environments, lead teams with people from various backgrounds, want to understand the Black British experience better, are curious about how historical context affects current conversations, work in multicultural settings, or simply want to be more confident connecting with people who don't look like you.

Guest Bio: Claudia McKenzie is the co-owner and General Manager of Park's Edge Bar and Kitchen in Herne Hill, South London, known for its exceptional Jamaican-British fusion cuisine. A former PR executive with extensive experience in corporate communications, Claudia brings unique insights to cross-cultural dialogue shaped by her family's journey from 1960s Jamaica to modern Britain. She's passionate about authentic conversation and building bridges across differences.

Key Topics Covered:

• The Windrush generation and post-war Caribbean immigration to Britain
• Systemic barriers and the "work twice as hard" reality
• Strategic naming choices and professional advancement
• The Buckingham Palace incident: intention vs. impact
• Social media's effect on racial discourse
• Workplace diversity and inclusion conversations
• Historical context for current racial tensions
• Building authentic relationships across cultural differences

Connect with Claudia:

• Park's Edge Bar and Kitchen, 49-51 Norwood Road, Herne Hill, London SE24 9AA
• Book here: https://parksedgebarandkitchen.com/ or by calling 0208 671 0306 or emailing info@parksedgebnk.com
• Instagram: @parksedgebarandkitchen
• Facebook: @parksedgebarandkitchen

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Death is the one certainty we all share, yet most of us are terrible at talking about it. Whether it's supporting a grieving friend, having end-of-life conversations with family, or processing our own mortality, we stumble through these moments with stock phrases and uncomfortable silences.

In this episode, we're joined by Kate Nolan-Burgess, a grief and identity coach who helps people navigate the many forms grief can take - from bereavement to major life transitions. Kate brings a unique cultural perspective, having grown up in Poland, where death felt woven into everyday life, before moving to the UK, where arguably it's hidden behind euphemisms and avoidance.

We explore why Western culture has made grief harder than it needs to be, what other cultures can teach us about death and mourning, and practical advice for having better conversations around loss. Kate shares insights from her Master's in Death, Religion and Culture, as well as from her work supporting people through The Lost Self Club.

From understanding why we use euphemisms like 'passed away' to learning what NOT to say to someone who's grieving, this episode provides essential skills for one of life's most challenging conversations.

What You'll Learn:

• Why there's no "right way" to grieve and how cultural rituals can help
• The harmful phrases that make grief harder (and what to say instead)
• How to support someone who's grieving without managing their emotions
• Why euphemisms for death reveal our cultural discomfort
• The concept of "Swedish Death Cleaning" and preparing for mortality
• How to talk to children about death honestly and clearly
• Practical phrases for acknowledging grief and loss
• The difference between grief support in individualistic vs. community cultures

This Episode is For You if you want to better support friends, family, or colleagues through loss, struggle with what to say when someone is grieving, are interested in cultural approaches to death and mourning, want to have more honest conversations about mortality, are supporting someone through a major life transition, work in healthcare, counselling, or people management, or are curious about death-positive approaches to end-of-life conversations.

Guest Bio: Kate Nolan-Burgess is a grief and identity coach who helps people navigate loss in all its forms. She holds a Master's in Death, Religion and Culture and founded The Lost Self Club, supporting new mothers through identity transitions. Drawing on a culturally diverse background and lived experience, her work centres on helping people understand that grief isn't a problem to solve but a natural human experience to honour.

Resources Mentioned:

• The Lost Self Club (Kate's programme for new mothers)
• Swedish Death Cleaning concept
• Polish cultural mourning practices
• The problematic "five stages of grief" model

Connect with Kate:

• Instagram: @TheLostSelfClub
• LinkedIn: https://www.linkedin.com/in/kate-nolan-burgess/;
• Website: www.thelostselfclub.com

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Ever wished you could think faster in meetings, recover gracefully after a misstep, or connect more confidently in tough conversations? Turns out, stand-up comedy might be your secret weapon.

In this episode, we’re joined by Chris Head – comedy director, author, and speaking coach – to explore what stand-up comedians know about human connection, timing, and bouncing back from awkwardness that the rest of us can use in real life.

We dive into powerful tools from the world of stand-up comedy — including recovery lines, comic framing, and self-deprecation — and how they can be applied to real-life scenarios like difficult work meetings, presentations, public speaking, and even relationship rifts.

Chris explains why playfulness is a powerful antidote to tension, how a well-timed joke (or even just a lighter tone) can defuse conflict, and how comedy helps us handle both literal and metaphorical hecklers. He also shares practical ways to rehearse difficult conversations, build confidence, and find your voice — all without having to step onto a comedy club stage.

Whether you're a team leader, a creative, a coach, or simply someone who wants to communicate more effectively, listen more actively, and recover when things go wrong, this episode offers surprising and valuable takeaways.

You’ll never look at “banter,” awkward silences, or bad Zoom calls the same way again.

What we learned in this episode:

• You don’t have to be funny to use humour.
• Recovery lines help you bounce back when things go wrong.
• Naming the awkward moment can win the room.
• The three-repeat rule keeps you calm and in control.
• Zoom meetings work better when you treat them like real conversations.
• Lightness can be your secret weapon in tough conversations.

This is for you if you're looking to improve your communication skills, navigate difficult conversations, handle conflict with greater ease, or become a more engaging public speaker.

Links

Chris Head’s Books: A Director’s Guide to the Art of Stand-Up , Creating Comedy Narratives For Stage and Screen

Website: ChrisHead.com

Services: Stand-up coaching, comedy writing, speaking coaching

Corporate Training: Available for agency and business workshops - Chris Head Stand-Up & Presentation Coaching