Thinking your product needs a “redesign?” Don’t miss the deeper layers of UX design. In this episode, we break down Jesse James Garrett's "Elements of UX" and explain why focusing only on surface-level design can lead to strategic failure.

Discover why neglecting the deeper layers—skeleton (wireframes, interactions), structure (information architecture, content strategy), scope (features, functionality), and strategy (user needs, business goals, technology)—can negatively impact your product's success.

Learn how design thinking at a strategic level can uncover root problems, build user trust, and drive market share, far beyond superficial aesthetics.

Hosts Andrew Sladky, Andy Van Fleet, and Nick Bray share stories from decades of UX work, discuss how human-centered design should influence business strategy, and offer practical ways to assess your own team's UX maturity.

🎧 Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit visuallogic.com.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogic.com/podcast⁠

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Keywords: UX design, user experience strategy, Jesse James Garrett, product design, human-centered design, design thinking, design maturity, product strategy, design leadership, visual design, UX layers, design team building

Why is radical transparency the secret weapon of the best consultants? In this episode of Humans First, Andy Van Fleet, Kurt Vander Wiel, and Kayla Byington discuss Getting Naked by Patrick Lencioni—a book that has shaped how Visual Logic approaches client relationships.

They break down the three fears that hold people back—losing business, being embarrassed, and feeling inferior—and share real-world examples of overcoming these fears to build trust and drive meaningful progress. If you’ve ever struggled with difficult conversations or worried about looking inexperienced, this episode is packed with insights on how authenticity can transform your work.

🎧 Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit visuallogic.com.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogic.com/podcast⁠

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Keywords: consulting, leadership, radical transparency, business relationships, Patrick Lencioni, Getting Naked, trust-building, professional growth, UX design, workplace authenticity

Why is UX in the military and defense industry lagging behind commercial tech? Designers in this space face massive hurdles—from bureaucratic layers and security constraints to an engineering-first culture that prioritizes capability over usability.

In this episode of Humans First, Nick Bray, Jason Thompson, and Ben Rendall break down the design maturity scale in defense, the challenges of getting user feedback, and why UX is becoming a competitive advantage for the DoD. They also discuss how the industry can attract top design talent and what commercial UX teams can learn from these challenges.

🎧 Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit visuallogic.com⁠.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogic.com/podcast⁠

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Keywords: UX in defense, military ux, military software, design maturity, defense tech, user research challenges, DoD innovation, human-centered design, usability in government, UX strategy, UX leadership, design thinking, defense industry

For more Humans First, visit: www.visuallogic.com/podcast

Does your team struggle to balance big ideas with practical execution? Do brainstorming sessions feel endless, or do rigid processes stifle innovation? In this episode of Humans First, Visual Logic’s Andrew Sladky, Kayla Byington, and Nick Bray explore how understanding the roles of generators and synthesizers can transform the way teams collaborate and make decisions.

Drawing from Kim Goodwin’s Designing for the Digital Age, they break down how generators push boundaries while synthesizers bring order—and why teams need both to succeed.

Discover how embracing these roles can lead to better collaboration, more effective decision-making, and stronger product development. Learn how to identify these traits in yourself and your team, and optimize the way you work.

🎧 Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit vlgux.com⁠.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogicux.com/podcast⁠

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Keywords: UX design, product development, team collaboration, leadership, innovation, design thinking, agile methodology, business strategy, decision-making.

Why do so many companies feel stuck in an endless cycle of feature requests and customer demands? Often it’s because they’re trapped in a pattern of reacting to their customers instead of leading their customers. In this episode, we break down the three phases companies go through—engineering-led, customer-led, and design-led—and why making the leap to a design-led organization is the key to innovation.

We explore the hidden forces that keep companies from feeling a “glory days” mindset, the difference between simply listening to customers vs. truly leading them, and how to build a product vision that inspires your team while shaping the future of your industry.

🎧 Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit vlgux.com⁠.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogicux.com/podcast⁠

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Keywords: design-led organization, product strategy, customer-driven innovation, design maturity, user experience, engineering vs. design, feature creep, product leadership, innovation mindset, digital transformation

For more Humans First, visit: www.visuallogicux.com/podcast

Why do some of the best products—built by amazing teams—still struggle? Even when they are building exactly what the customer asks for? The answer lies in understanding three key models that shape product success:

• The engineering model (how it actually works)
• The user model (how people think it works), and
• The design model (how we want them to think it works).

In this episode of Humans First, hosts Andrew Sladky, Kurt Vander Wiel, and Nick Bray unpack why misaligned models lead to bad user experience (UX), why customer feedback isn’t always enough, and how great design bridges the gap. We explore real-world examples, from toasters to banking software to missile defense systems, showing how companies can build more intuitive and effective products.

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To learn more about Visual Logic’s Humans First approach, ⁠visit vlgux.com⁠.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogicux.com/podcast⁠

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Keywords: product design, UX, user experience, customer insights, product strategy, design thinking, user research, digital transformation, innovation, engineering, design maturity

Are banks and fintechs fighting for your financial data? A new data regulation is changing the way consumers control their money—and it’s creating a high-stakes environment between banks, fintechs, and regulators.

In this episode of Humans First, we talk with Lee Wetherington, Senior Director of Corporate Strategy at Jack Henry, about what this means for financial institutions, UX design, and the future of banking. How will fintechs need to evolve? Can banks modernize fast enough? And why does user experience play a bigger role in financial services than ever before?

Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, ⁠visit vlgux.com⁠.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: ⁠www.visuallogicux.com/podcast⁠

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Keywords: open banking, fintech, financial UX, data wars, banking innovation, user experience, financial services, design thinking, customer experience, bank technology

How long should UX take? Many executives set arbitrary deadlines for design work, expecting fast results without understanding the risks. But UX isn’t just about making screens look good—it’s about deeply understanding users, their workflows, and the business itself.

In this episode, Andy Van Fleet, Nick Bray, and Kayla Byington break down the UX timeline, explaining why the upfront discovery phase is crucial, how misjudging timelines can backfire, and the trade-offs between speed and usability. They also introduce the concept of the conservation of complexity—how UX teams either absorb complexity or pass it on to the user.

Listen now on Humans First and subscribe for more insights into design, strategy, and leadership.

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To learn more about Visual Logic’s Humans First approach, visit vlgux.com.

Since 1988, Visual Logic has been a trusted User Experience partner for leading companies–helping guide product strategy, and designing stand out user interfaces & customer experiences. Our process helps simplify complex products and leads to elegant, easy-to-use solutions that your customers & end-users will love.

Getting to simple is hard. We’ll help you build & launch with confidence.

For more Humans First, visit: www.visuallogicux.com/podcast

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Keywords: UX timeline, user experience strategy, UX research, UX process, product design, usability, design thinking, software development, enterprise UX, human-centered design