BPO: A.I. Takes Over, Humans Get Promoted
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BPO: A.I. Takes Over, Humans Get Promoted
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The source provided outlines a podcast episode titled "A.I. Took My Job and Gave Me a Promotion" from the series "BPO: Bot Process Outsourcing," which is hosted by Coshoom Digital. This episode explores the impact of Artificial Intelligence (AI) on the Business Process Outsourcing (BPO) industry with a humorous and satirical tone. It suggests that while AI is automating routine tasks, it is also creating new, more skilled roles for human employees. The podcast emphasises a future where humans and AI collaborate in hybrid teams, with AI handling basic inquiries and humans focusing on more complex customer interactions and AI training. Ultimately, the episode advocates for integrating AI to enhance BPO operations without completely replacing human agents.