The importance of customer service and the power it has to capture and retain clients was the topic of discussion in this week’s episode of Business Accelerator.

Clients today expect instant engagement. Responding within five minutes of an inquiry significantly boosts conversion.

Further to that, communication must be upheld. The biggest client grievance isn’t about rates or fees – it’s lack of communication.

In a digital age where automation risks making service feel impersonal, brokers who prioritise human connection will thrive.

End of financial year (EOFY) is fast approaching. For brokers, this means clients may be looking to the year ahead, planning budgets.

In this latest episode of Finance Specialist, co-host Trent Carter outlined how important it is to be prepared for this busy period.

It pays to be proactive by engaging with clients prior to the start of the financial year. This will ensure a stronger service and less chance of being overwhelmed.

In this latest episode of Broker Daily Uncut, the team discusses the upcoming RBA cash rate call.

Signs are pointing to a cut. If this happens, brokers should expect an influx of customers.

From first home buyers to SME operators, investors, and those looking to refinance, everyone will be watching the decision closely.