Rampant Referrals for MSPs – Part 7
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Rampant Referrals for MSPs – Part 7
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In our last episode, we explored how personality traits can either support or impede referral growth within MSPs. We emphasised the importance of traits like empathy, trustworthiness, enthusiasm, and likeability in nurturing client relationships and driving referrals.
This time, we will focus on the intricate landscape of communication within MSP operations. We'll navigate through four key communication categories, from internal staff dynamics to external stakeholder engagement. Along the way, we'll uncover common hurdles and offer practical solutions to elevate communication effectiveness.
Join us as we uncover strategies to optimise communication and supercharge your referral flow in the latest episode of our podcast.
Mike Knight MBA FCIM Director, MKLINK Ltd