Reshaping Sitecore’s Customer Experience
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Reshaping Sitecore’s Customer Experience
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In this episode, host Joshua Hover sits down with Oliver Moore, SVP of Unified Customer Support at Sitecore, to explore how Sitecore is transforming its customer experience. With a focus on innovation, Oliver shares how Sitecore is leveraging new tools, community engagement, and strategic initiatives to better serve customers and partners.
Key Topics Covered:
✅ Oliver’s vision for elevating Sitecore’s customer support and managed services
✅ The role of GenAI and community-driven solutions in improving customer experience
✅ Relaunching NPS scores—why it matters and what to expect
✅ How company culture directly impacts customer satisfaction
This insightful discussion provides a behind-the-scenes look at how Sitecore is evolving to meet the needs of its users today—and in the future.
Listen to the full episode now!
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