Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.

Whether you're a seasoned retailer or just starting out, this episode will give you the tools to respond confidently and create a more secure store environment.

How to handle employee theft | HRD New Zealand article

Loss Prevention Policy Template

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

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Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

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Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.

Commerce Commission - Gift Cards and Vouchers

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.

Ford Sumner Lawyers - Planning a seamless business sale article

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.

We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests.

Your Privacy Obligations

Privacy Commissioner Website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.

Mental Health Foundation - Workplaces

Retail NZ - Mental Health & Wellbeing

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report. Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience.

Merchant 2025 eCommerce Insights Report

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now

Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal.

Bonus Article: Surviving Wellington Business Challenges

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!

Join us now