Greg Richards is an Independent Consultant and Project Manager for the Kitchen Innovation Awards at the National Restaurant Association Show, a network for food service innovation and inspiration. He is also the Founder of GBR Consulting, where he advises on food service technology and equipment strategy. With over two decades of experience in food service equipment and technology, Greg focuses on enhancing operational efficiency, automation, and sustainability within the industry.

The food service industry has long grappled with high stress, labor shortages, and a reluctance to adopt new technologies. As kitchen staff face increasing demands with fewer resources, how can innovation and thoughtful leadership transform operations to meet evolving customer expectations?

According to food service equipment and innovation expert Greg Richards, emerging automation technologies can reduce stress, improve efficiency, and elevate overall kitchen performance. Tools like AI-powered monitoring systems and robotic fryers can automate repetitive tasks and provide real-time support to kitchen staff. Greg stresses the importance of embracing change, supporting frontline workers, and prioritizing customer needs.

In this week’s episode of Industry Edge, Danielle Neely chats with Greg Richards, Independent Consultant and Project Manager for the Kitchen Innovation Awards at the National Restaurant Association Show, about the future of food service innovation. Greg explains the significance of the Kitchen Innovation Awards, the evolving food service landscape, and the influence of strong mentors.