What makes customer eXperience truly memorable?

In this high-energy episode, Claire is joined by global CX expert and speaker Nienke Bloem — aka “the CX lady in the blue dress” — for a fabulous conversation on all things customer transformation, leadership, and storytelling.

💙 Nienke shares:

• How she moved from corporate to CX entrepreneurship

• Why leaders need a clear, simple CX strategy (aka your CX story!)

• The importance of emotional connection and memorable moments

• The CX Game she created to drive engagement and learning

• Her newest book is coming soon, real CX formula watch out!

This one’s a mix of wisdom, laughter, and brilliant CX ideas you can put into action straight away.

🔵 Whether you’re on an island like Jersey or leading teams across the globe — Nienke will leave you inspired to create customer experiences that shine.

🎧 Tune in and learn how emotional intention can help your customer experience truly shine.

#ShineOnCX #CustomerExperience #CXLeadership #CXGame #ValuesDrivenCX #HumanConnection #ExperienceDesign

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FOLLOW NIENKE

🌐 Website: ⁠https://www.nienkebloem.nl/en/

The CX Game: https://www.nienkebloem.nl/en/cx-game/ ⁠

🔗 LinkedIn: https://www.linkedin.com/in/nienkebloem/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠https://claireboscq.com/⁠⁠⁠⁠

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