Episode 48 of Banking Reinvented explores the potential of business process orchestration — the strategic coordination of multiple automated processes — including opportunities, blockers, and first steps.

This time around, host Tim Rutten is joined by Robert Soetens, Vice President of Product at Backbase. Together, they distinguish between business process orchestration and more straightforward process automation, before discussing key value drivers, tools to leverage for success, and the increasing role that AI plays in this complex mix.

Tune in to hear how your bank can harness business process orchestration to improve customer services and experiences, reduce manual, repetitive tasks, accelerate decision-making, and more.

–

Curious to find out more about customer-centric banking?

Follow us on LinkedIn:

-> Backbase

-> Jouk Pleiter

-> Tim Rutten

-> Robert Soetens

Step into the future of finance -> Check out our content hub

Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:35) – MCP, A2A, and other recent news

(06:46) – Business process orchestration vs. process automation

(13:54) – Solutions on the market

(18:46) – The role of AI

(26:54) – Common blockers to process orchestration

(32:58) – The importance of progressive modernization

(35:45) – Key takeaways

(39:06) – Final thoughts from Robert

(42:26) – Episode wrap-up