Can you prioritize the well-being of your clients and clinicians alike by structuring your practice with a sense of purpose and soul? Why are feedback loops the secret ingredient for a thriving therapeutic environment? What is an easy way to enhance your practice’s support systems?

In this episode, I’m reflecting on something that often gets overlooked in leadership: how we build systems with intention and soul.

From my early days working with paper files at Metropolitan Family Services to adopting electronic health records at Innovative Counseling Partners, I’ve learned that systems only work when they’re designed to support the people inside them — not just track them.

I share the story of a clinician in crisis — someone holding 100+ cases yet barely hitting service targets. For years, no one asked why. It wasn’t until we stepped back and truly listened that we saw the disconnect: a lack of structure, training, and growth pathways. And sadly, she wasn’t alone.

This episode is about more than data or productivity. It’s about emotional labor in leadership, the dangers of flying blind as an organization, and the courage it takes to realign our systems so they serve both staff and clients better. I also explore how feedback — even uncomfortable feedback — is a gift, and why our next evolution as leaders depends on how willing we are to sit with discomfort and grow from it.

If you’re running a practice, managing a team, or even just managing your own life systems — I hope this episode nudges you to ask: Do my systems have soul?

Thanks for listening, I'd love to connect with you over on Facebook.

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