In this bonus episode, we’re fresh off the REFINE Leader’s Retreat and sitting down to talk through what made this one feel different—from emotional breakthroughs and honest conversations to real-time strategy shifts and unexpected team bonding (golf included).

We get into:
• The power of vulnerability in leadership
• What it really takes to build strong team culture
• Systems that support—not stifle—your growth
• Why authenticity, not perfection, is the goal

Whether you're leading a salon, building a business, or just figuring out your next step, this behind-the-scenes look is full of real takeaways and reminders that you’re not in this alone.

🔗 Learn more about the REFINE Leader’s Retreat: www.therefinenetwork.com/retreat
🔗 More about TRN and our work: www.therefinenetwork.com 📲

Connect with TRN:
🔗 https://www.instagram.com/therefinenetwork/
🔗 https://www.facebook.com/profile.php?id=61557467807003

In this episode, we sit down with salon owner and industry leader Wendy Bélanger for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business during a season of personal and professional upheaval to reshaping how she leads her team, Wendy shares what it really means to evolve—and how taking ownership of your mistakes can transform your culture for the better. You’ll hear takeaways on: • Building a business that supports team growth • Navigating pivots and learning the hard way • Letting go of ego to lead with authenticity • Why vulnerability is a leadership superpower • How to create connection and culture that lasts Whether you’re managing a team or dreaming up your next big move, this conversation is packed with real-world wisdom from someone who’s done the work—and kept going. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: @therefinenetwork 🔗 Facebook: https://www.facebook.com/profile.php?id=100089433697729

In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning" the argument can lose you the relationship • Handling upset guests with radical candor and care • Coaching your team through tough situations • When (and how) to draw a line with problem clients Whether you’re a salon owner, a leader, or just someone who wants to lead with integrity and people skills, this episode will give you real-world strategies you can start using right away.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com

📲 Connect with TRN:

🔗 Instagram: @therefinenetwork

🔗 Facebook: The Refine Network