In this episode of the Targeting AI podcast, Shaun Sutner and Esther Ajao interview Alan Trefler, founder and CEO of Pegasystems, discussing the evolution of AI technology, particularly generative AI, and its integration into business processes. Trefler shares insights on the differences between design time and runtime applications of AI, the importance of workflow engines, and the challenges of AI safety and reliability. He emphasizes the need for collaboration between AI and human expertise, and outlines Pegasystems' roadmap for effectively using AI in business process automation and legacy transformation.

Featuring: Alan Trefler, founder and CEO, Pegasystems.

In today's episode, we cover how:

• GenAI has significantly advanced Pegasystems' offerings.
• GenAI coaches differ from traditional generative AI assistants by focusing on design time.
• Design time is crucial for ensuring reliable AI outcomes in business settings.
• GenAI can enhance business process automation by streamlining workflows.

References:

• Pegasystems expands agentic AI for business automation | TechTarget
• Pegasystems expands generative AI in CX, BPA cloud platform | TechTarget
• Pegasystems unveils AI assistant for knowledge management | TechTarget
• CRM and BPM vendor Pegasystems adds new AI features | TechTarget

To learn more about AI and Pegasystems, check out Informa TechTarget news sites, including SearchCustomerExperience and SeachEnterpriseAI

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

Nvidia's hardware strategies are powering AI technologies. Recently, networking has become the critical backbone of modern AI systems. In today’s episode, Kevin Deierling provides practical insights for enterprises looking to implement AI technologies effectively. Deierling contrasts traditional data centers with the emerging concept of AI factories, revealing how these specialized environments are reshaping enterprise computing.

Featuring: Kevin Deierling, senior vice president of networking, Nvidia.

In today's episode, we cover:

• Nvidia hardware and software approach
• AI factories and data centers
• Agentic AI and the shift toward complex reasoning

and more.

To learn more about AI and Nvidia, check out SearchEnterprise AI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Nvidia AI platform for cloud GPU providers widens supply
• Nvidia, AMD and others tout partnership with Saudi Arabia
• Nvidia aims at agents, physical AI with reasoning models

Generative AI has led to many fears about the workforce. However, for work management platform vendor Asana, GenAI and agentic AI can be effective tools in the workforce. Instead of replacing humans, AI technology can work alongside humans. Despite the potential for collaboration, not all tasks require the use of AI technology.

Featuring: Saket Srivastava, CIO of work management platform, Asana.

In today's episode, we cover:

• The collaboration between AI technology and humans
• Employees need training and support in AI
• How GenAI can significantly improve project management tasks

and more.

To learn more about AI and Asana, check out SearchEnterpriseAI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Project management vendor Asana brings AI to Work Graph
• 6 of the top change management applications
• Connected workspace apps improve collaboration management

As an AI writing assistant, Grammarly has used AI technology from its inception. The popularity of large language models has led to a shift in which the writing assistant vendor moved from natural language processing to including large language models to help enterprise employees improve their writing as they work. This has led Grammarly to see a possibility in the part it can play in transforming the future of work.

Featuring: Luke Behnke, head of Enterprise Product at Grammarly, an AI-powered assistant writing platform.

In today’s episode, we cover:

• Grammarly’s AI evolution
• Agentic AI and the future of work
• AI technology as an assistant and not a replacement for work

and more.

To learn more about AI and Grammarly, check out SearchEnterprise AI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Grammarly AI and an update to the writing tool
• What will be the future of the workplace?
• Top 4 AI writing tools for improved business efficiency

A key truth about AI is that regulation has long lagged innovation. However, this has not removed the responsibility of enterprises to deploy AI systems responsibly or for AI vendors to create responsible systems. What are the key metrics to understanding a safe AI system?

Featuring: Stuart Battersby, CTO at Chatterbox Labs, vendor of a quantitative AI risk metrics platform, and Danny Coleman, CEO at Chatterbox.

In today’s episode, we cover:

• The difference between AI safety and responsible AI
• The need for standards in AI safety
• The future of AI safety in Enterprises

and more.

To learn more about responsible AI, check out SearchEnterprise AI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• Assessing if DeepSeek is safe to use in the enterprise
• EU, U.S. at odds on AI safety regulations
• Responsible AI vs. ethical AI: What's the difference?

Industrial AI is less familiar than consumer AI, but represents a critical and growing sector within AI’s influence. What unique AI applications are surfacing in this area?

Featuring: Olympia Brikis, director of Industrial AI research at Siemens

In today’s episode, we’ll cover…

• Understanding Industrial AI and its distinctions from consumer AI
• AI and, specifically, generative AI adoption at Siemens
• The role of digital twins in testing AI recommendations

and more.

To learn more about AI in healthcare, check out Search Enterprise AI.

To watch video clips from our podcast, subscribe to our YouTube channel, @EyeonTech.

References:

• CES 2024: Siemens eyes up immersive tech, AI to enable industrial metaverse
• How businesses are using AI in the construction industry
• Siemens forges digital twin deal with Nvidia for metaverse

Traditional, generative, agentic—in the past couple of decades, AI metamorphosed into an indisposable tool for enterprises wanting to streamline their processes and improve their impact. In this episode, we dive into the different types of AI, best practices for implementation, and the challenges faced in the industry.

Featuring: Deepak Singh, Vice President at AWS

In today’s episode, we’ll cover…

• The difference between traditional AI, generative AI, and agentic AI
• The role of agentic AI in software development
• Best practices for implementing agentic AI

and more!

To learn more about agentic AI, check out Search Enterprise AI.

To watch the video version our podcast, subscribe to our YouTube channel, @EyeOnTech.

References:

• AWS intros new foundation model line and tools for Bedrock
• Amazon Q, Bedrock updates make case for cloud in agentic AI
• Amazon to spend $100B on AWS AI infrastructure

In the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession.

It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to block general access to AI tools. Most recently, Hill Dickinson, a law firm in the U.K., asked its staff not to use generative AI tools like ChatGPT.

Many law firms are using generative AI tools, and some even market their own AI systems. AI vendors are also partnering with law firms and companies in the legal profession. In February, LexisNexis and OpenAI agreed to integrate OpenAI's large language models across its products.

The success, and uncertainty, surrounding AI tools in the legal profession led James M. Cooper and Kashyap Kompella to write the book A Short and Happy Guide for Artificial Intelligence for Lawyers. Cooper is a law professor at California Western School of Law, while Kompella is CEO of AI analyst firm RPA2AI Research.

In the book, Cooper and Kompella explore how lawyers can understand and use AI technology.

"We saw an urgent need to upskill lawyers on AI," Kompella said on the latest episode of Informa TechTarget's Targeting AI podcast. "How do you move AI ethics and responsible AI into practice? You have to move them through lawyers. Lawyers are a big part of that equation."

Kompella and Cooper argue that while numerous books for lawyers about AI exist, few focus on using the technology ethically.

The authors also argue that while the legal profession has traditionally been slow to adopt new technologies, it can benefit from AI for several reasons. For example, AI technology can provide access to legal services for those in underserved areas like rural communities in the United States, Cooper said.

"AI can be a game changer in terms of provision of legal services," he said.

However, providing more education is the key to helping legal professionals understand AI technology.

"The law school curriculum is not teaching AI or any technologies to the students, so there is a huge skill gap," Kompella said.

Cooper added, "The skill sets of prompt engineering, of knowing how to use these AI tools and the dangers that come with them, should be rote in law schools now right from the first year. Those law schools around the world that embrace this idea are future-proofing their students. They're not going to have to play catch up."

Esther Shittu is an Informa TechTarget news writer and podcast host covering artificial intelligence software and systems. Shaun Sutner is senior news director for Informa TechTarget's information management team, driving coverage of artificial intelligence, unified communications, analytics and data management technologies. Together, they host the Targeting AI podcast series