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We’ve reached a tipping point. AI isn’t just a helpful tool anymore—it’s actively transforming the workforce. And while automation has always brought change, the pace this time is staggering.
The chatbot revolution The CEO of Klarna, a leading fintech company, recently issued a stark warning: AI is already replacing white-collar workers at a rate that could spark a recession. Here’s the breakdown—Klarna once had 5,500 employees. Despite record growth, the company now operates with just 3,000 people, largely due to AI-powered automation.
One chatbot alone has replaced the work of 700 customer service employees.
And it’s not just Klarna. Businesses worldwide are making similar moves, prioritizing AI-driven efficiency while trimming their human workforce. Initially, Klarna’s CEO championed the benefits. Now, he’s sounding the alarm about the broader economic consequences.
Anthropic, the company behind AI tool Claude, has projected that up to half of all entry-level white-collar jobs could disappear in the next five years. Some experts argue it could happen even sooner.
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