Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.

• Machine learning identifies potentially serious claims early by analyzing first reports of injury
• Technology excels at identifying patterns across millions of claim notes that humans could never process
• Digital payments and texting capabilities are improving claimant communication experiences
• "Human in the loop" models keep adjusters involved while reducing mundane tasks
• Cloud computing is making systems faster and more reliable with better uptime
• Technology teams need to spend time with claims staff to understand their daily processes
• Effective communication during system outages builds trust and transparency
• Balancing tactical needs with strategic vision helps prioritize technology development
• Incremental improvements often yield better results than waiting for perfect solutions

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Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

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