In this episode of Change Fluency, Jay Kiew speaks with Ashley Miller, Senior Manager, Global Workplace at Snyk , who draws on her career journey at Snyk, WeWork, Nike, UnderArmour, and Wayfair to provide insights into workplace experiences.

They discuss the valuable skills gained from retail and hospitality, the evolution of workspaces in a hybrid environment, and the importance of creating community and connection among employees.

Ashley shares her thoughts on leveraging technology to enhance the workplace experience and the need for bold moves in shaping the future of work.You can find Ashley at https://www.linkedin.com/in/ashley-miller-75607a27/

Meet Shawn Kanungo, author of ‘The Bold Ones’, world-renowned keynote speaker and innovation strategist - to explore the world of disruption and innovation. Shawn shares his personal journey of disrupting himself over the past years and offers valuable insights on finding and developing one's identity to thrive in a rapidly changing landscape. From strategies for organizations to proactively plan and pivot in a world of disruption, to advice on personal progression and career adaptability, Shawn's wisdom will empower you to embrace disruption as a catalyst for growth. Join us as we delve into captivating industries ripe for overhaul and discover the untapped potential of value accretion in unexpected places. Get ready for an inspiring conversation that challenges the status quo and opens new pathways for innovation and success.

In this episode, we delve into the complexities of AI adoption within organizations, guided by the expertise of Tim Creasey. Tim Creasey is the Chief Innovation Officer at Prosci, a global leader in change management solutions. He is a renowned expert in applying the ADKAR model to help organizations navigate complex transformations, including AI adoption, by integrating behavioral science with business strategy. Today, we explore the challenges and opportunities of integrating AI technologies and how the ADKAR model can facilitate this transition.

Join us as Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change, shares her invaluable insights on leveraging the ADKAR Model. Discover where the future of change management is going.

[Guest Bio]Karen Ball is a Senior Fellow at Prosci. She is the author of Prosci’s newest publication, The ADKAR Advantage: Your New Lens for Successful Change. Previously, she served as Prosci’s Executive Vice President of Research, Product and Marketing. For over 40 years, she has helped individuals and organizations implement effective changes and achieve the desired benefits as a result. Karen is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor who frequently shares her passion for all things ADKAR and change management.

Meet Nate Vogel, a visionary leader who has closely collaborated with industry giants like Gong, Tableau, AWS, and Salesforce.

Join us as Nate shares his invaluable insights on leveraging technology to solve business challenges, the importance of effective enablement for successful transformations, and the impact of leadership by example.

From discussing innovation and AI's game-changing potential to his passion for continuous learning, Nate's expertise and enthusiasm in the tech and enablement space will leave you inspired and eager to explore the ever-evolving landscape.

Don't miss this enlightening conversation with a true trailblazer in the industry!

Join us in this episode as we welcome Marie-Eve, Head of Service & Experience Design at TELUS Health Virtual Care, with 18 years of expertise in the field. Discover the distinctions between Service Design and Experience Design, the key disciplines that form its foundation, and the essential skillsets required for success.

We discuss the future of Service Design, the challenges and opportunities, and dig into Marie-Eve's instrumental role in founding Service Design Canada, uniting professionals in the industry. Don't miss her career advice and impactful experiences that elevated her Service Design skillset!

Meet Natasha Jung, founder of Cold Tea Collective. She’s an influential Asian Canadian leader in business. Natasha shares her experiences of navigating instances of racism and the unique challenges and opportunities of being an Asian Canadian woman in leadership. She emphasizes the importance of representation for Asian voices in business and offers valuable advice on advocating for anti-racism in the workplace and communities. Join us for a thought-provoking conversation that explores Natasha's vision for a more inclusive future and the role of Asian Canadians in fighting against systemic discrimination.

[Episode Description]

Diversity is a key element across our cities, communities, and of course, work.

It’s the interconnection between us as individuals with distinct identities and within the communities where we belong.

But how do we ensure that everyone finds that sense of belonging, regardless of gender or ethnicity, and has the opportunity to contribute their unique perspectives?

Anita Bhandari, the Chief Human Resources Officer at the City of Burnaby, draws on her own experience as she sits down with Jay Kiew (JQ) to explore exactly that.

[About Anita]

Anita has sponsored the "Burnaby Promise," a commitment all employees have made to put the community first, build great teams, and act with integrity. Additionally, she has played a key role in shifting the organization's culture through the Burnaby Moving Forward program, aimed at making the City an employer of choice while providing the best possible services to the community.

Anita has overseen the mass conversion for unionized employees, ensuring that they are paid for their work and treated fairly, and has conducted a comprehensive compensation review to ensure pay equity with no barriers or biases. She was part of the Senior Management Team that developed the Burnaby Strategic Plan, which aims to create a city where everyone wants to live, and embodies values such as community, integrity, respect, innovation and passion. Anita was also recently selected as a finalist for the 2023 YWCA Metro Vancouver Women of Distinction Awards.