In this episode of The Good Builder Podcast, we unpack why client experience is one of the biggest drivers of reputation and referrals in the building game.

Az shares:

✅ Why poor client experience costs builders more than they think

✅ The exact framework inside The Client Experience Blueprint

✅ How proactive communication can protect your brand and boost referrals

✅ Simple scripts and questions to ask at three key stages

Plus, Az reveals the strategy that helped G.J. Gardner become one of the most trusted builders...and how you can use it to grow your own building business.

📥 Download the free guide here: https://thegoodbuilder.com.au/customer-experience-download/

This week on The Good Builder Podcast, we’re talking about three standout moments shaping our industry right now:

1. RISE Construction’s 100th Bi-Ax Slab – why this milestone was more than concrete, and what true collaboration looks like on site.
2. The $15K House Revival with Craig Stewart – a removal home that’s getting a new lease on life, and the clever strategies making it possible.
3. Avia Homes Golf Day – the fastest-growing builder in Queensland putting mental health front and centre with TIACS and Trademutt.

Plus, a quick update on our Gold Coast Titans jersey raffle in support of mental health. Don’t miss this episode packed with insights, shout-outs, and plenty of inspiration for the good builders out there.

🎧 Listen now and subscribe for more industry stories at thegoodbuilder.com.au

The average new home in Australia wastes over $19,000 in building materials. And over the next five years, the industry could dump up to $64 billion worth of unused product.

In this episode, we unpack the Australia’s Waste[d] Opportunity 2025 report — and what it means for residential builders.

Az walks through the findings, from over-ordering and damaged goods to the illusion of recycling and the true business case for waste reduction. If you’re a builder looking to sharpen your operations, run cleaner sites, and protect your margins — this is 10 minutes well spent.

Key topics:

• The top materials being wasted
• How much waste you’re likely generating per job
• Why recycling stats don’t tell the full story
• 6 practical steps to cut waste and lift your margins

A clean site isn’t just a nice-to-have. It’s a competitive edge.

Listen now — and start turning your bin into better margins.