Providing performance feedback is one of the most challenging tasks leaders face. Feedback often sparks frustration and fear for both leaders and their teams. Why? Because there is a disconnect between what leaders think they are communicating and what employees receive. It's rooted in neuroscience and psychology research that we don't always apply effectively in the moment.

EPISODE SUMMARY:

WHAT YOU WILL LEARN:

There are a lot of moving parts to provide effective feedback, including the content, valence, purpose of the message, the feedback recipient's characteristics, and the feedback provider's characteristics. In their new book, Performance Feedback Strategies, published by the Association for Talent Development (ATD), Drs. Nowack and Mashihi introduce a model of performance feedback coaching for leaders with structured exercises, techniques, and tips to help leaders become better performance coaches. After over a decade spent developing, testing, and refining their model with leaders around the world, they are now ready to share their four-part Performance Feedback Coaching Model, based on research in neuroscience and psychology, to help us all become better at providing performance feedback that is received well and translates into real behavior change.

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ABOUT OUR GUESTS:

Dr. Kenneth M. Nowack is a licensed psychologist and Senior Research Officer of Envisia Learning, Inc., a global consultancy specializing in assessments and technology platforms. He serves on Daniel Goleman’s Consortium for Research on Emotional Intelligence in Organizations and recently served as Editor for the Consulting Psychology Journal. He is also a Fellow of the American Psychological Association through Division 13 (Society of Consulting Psychology).

Sandra Mashihi, PhD is an organizational psychologist and executive coach with over 20 years of experience helping leaders and teams thrive through customized leadership development solutions. As the founder of Spectra Coaching, she works with executives, emerging leaders, and organizations to unlock leadership potential, enhance team dynamics, and drive measurable change. She was previously an Adjunct Professor at Pepperdine Graziadio Business School and Director of Coaching Services at Envisia Learning.

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LINKS MENTIONED IN EPISODE:

www.gotowerscope.com

www.envisialearning.com

www.linkedin.com/in/kennethnowack

www.spectracoaching.com

https://www.linkedin.com/in/sandramashihi/

https://www.amazon.com/Performance-Feedback-Strategies-Successful-Behavior/dp/1957157860

www.envisialearning.com

www.linkedin.com/in/kennethnowack

www.spectracoaching.com

https://www.linkedin.com/in/sandramashihi/

https://www.td.org/product/book--performance-feedback-strategies/112504

https://www.amazon.com/Performance-Feedback-Strategies-Successful-Behavior/dp/1957157860

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