🚀 Welcome to the It's Time to WOW'EM community! In this session, we unveil the WOW’EM Framework, designed to help you craft unforgettable experiences that turn customers into raving fans, drive repeat business, and position you as the go-to expert in your field.

💡 What You’ll Learn in This Video:

✅ How to build a repeat and referral-based business

✅ The 5 W’s of WOW: Who, When, Where, What, and Why

✅ The BDA Framework: Before, During, and After WOW moments

✅ Real-life examples and actionable strategies to implement today

🔔 Timestamps:

00:00 – Welcome to the WOW’EM Roadmap

02:15 – Why Most Businesses Don’t Create WOW Experiences

05:30 – The Power of Unforgettable Client Experiences

08:45 – The 5 W’s of WOW: Breaking Down the Framework

12:20 – Who Are You WOW'ing? Identifying Your Target Audience

15:10 – When to WOW: The BDA (Before, During, After) Framework

19:45 – Where to WOW: Online, In-Store, or At Home

23:30 – What to WOW With: Thoughtful & Intentional Gestures

28:10 – Real-Life WOW Examples for Different Businesses

32:45 – The Impact of Personalization & Small Gestures

37:15 – Why Creating WOW Moments Builds Customer Loyalty

42:30 – Implementing the WOW’EM Framework in Your Business

47:00 – Challenge: Create a WOW Moment Today!

50:10 – How to Stay Connected & Grow in the WOW’EM Community

📌 Don’t forget to subscribe for more insights on crafting unforgettable customer experiences!

🎯 Want personalized help implementing WOW into your business? Join our community, explore our courses, or book a one-on-one session!

📌 wowthem.co

In this insightful interview with Christine Henderson, a seasoned Airbnb Super Host, we delved into her journey of becoming a top-rated host and the unique approach she brings to the guest experience at her property, Dragonfly Wilderness. She emphasized the importance of thoughtful, personal touches, such as leaving birthday banners, handwritten messages in the sand, and fresh flowers from her property. Her guiding philosophy centers on creating an experience rather than merely providing a place to stay, with particular attention to communication and ensuring guests feel welcomed and cared for.

Christine also highlighted valuable lessons for aspiring hosts, but to get all the juicy details on her hosting hacks and key tips, you’ll have to tune in!

In this engaging episode of the It's Time to WOW'em podcast, I sit down with the dynamic and creative realtor, Matt Lionetti. Known for his innovative and often hilarious real estate videos, Matt shares his journey of breaking the mold in a traditional industry. We explore how he infuses creativity and personality into his listing videos, helping his clients stand out in a competitive market.

Matt discusses the balance between creativity and traditional marketing, how he overcame the challenges of a tough real estate market, and the importance of being authentic in the business. You'll hear about his strategies for creating unique, story-driven content that not only grabs attention but also sells homes—like his viral "Benny" video, which added a personal touch and led to a sale well above the asking price.

Whether you're in real estate or just love creative marketing, this episode is packed with valuable insights and tips on using video content to connect with audiences and clients in a meaningful way. Be prepared for some laughs and real talk on pushing boundaries and staying authentic in an industry that often feels one-size-fits-all.

Tune in and get inspired by Matt's unique approach to selling homes and his infectious energy!

In this episode of the "Mastering the Guest Experience" series, I sit down with Julian Youd, an Airbnb Super Host who has mastered the art of creating unforgettable stays at his unique countryside property, Wingfield Inn and Gardens. Julian shares his journey from helping manage his mom's property to establishing his own successful Airbnb business, offering insights into the strategies that helped him achieve and maintain Super Host status.

We dive into the importance of setting the right price, providing exceptional value, and fostering strong guest relationships. Julian also reveals his tips for creating a memorable experience, from personalized welcome baskets featuring local treats to maintaining beautiful gardens that leave a lasting impression on guests.

If you're an aspiring Airbnb host or looking to enhance your current hosting experience, this episode is packed with practical advice and creative ideas to help you stand out in the competitive short-term rental market. Tune in to learn how to elevate your guest experience and turn one-time visitors into loyal advocates.

Don't miss out on Julian's expert tips and our discussion on the power of feedback, the value of personalized touches, and how to deal with the challenges of managing multiple properties. Whether you're a seasoned host or just starting, this episode has something for everyone!

Watch now and get inspired to WOW your guests!

Welcome to another inspiring episode of the It's Time to WOW'em Podcast! Today, we have a special guest, Creagan Barry, a mortgage lender from Virginia Beach, who has mastered the art of making a lasting impression at large events.

In this episode, we dive into the story of how Creagan and his wife stood out at a major event in Las Vegas by handing out thoughtfully curated 'survival kits' to fellow attendees. These kits, filled with essentials like treats, mints, Tums, and flossers, were not just practical—they created a WOW moment that people are still talking about.

Join us as we discuss the inspiration behind this idea, the meticulous planning involved, and how you can apply similar strategies to stand out at your next event. Whether you're attending or hosting, Creagan's insights offer valuable lessons on how to differentiate yourself and create unforgettable experiences that resonate.

If you're ready to learn how to WOW'em and make your next event a smashing success, this episode is for you!

Super Host Secrets: An Interview with Thomas McBurney

Join us for an insightful and engaging conversation with Thomas McBurney, a distinguished Airbnb Super Host, as he reveals the secrets to creating exceptional guest experiences that lead to repeat stays and stellar reviews. In this interview, Thomas shares his practical tips and innovative ideas that have helped him achieve and maintain his Super Host status.

What You'll Learn:

✅The importance of personal touches and how to surprise and delight returning guests.

✅Strategies for effective communication, including personalized messages to enhance the guest experience.

✅How to leverage guest feedback and reviews to continuously improve and attract more bookings.

✅Tips on using data and resources, like AirDNA, to make informed decisions about your listing.

✅The benefits of achieving Super Host status and how it can positively impact your business.

Thomas also discusses the importance of creating a welcoming and friendly atmosphere, and how small gestures can make a big difference in guest satisfaction. Whether you're a new host or an experienced one looking to up your game, this interview is packed with valuable insights to help you transform your hosting approach and WOW your guests.

Check out Thomas's Airbnb in Tweed by visiting stayintweed.com and see his hosting excellence.

Tune in to gain actionable advice and be inspired to elevate your hosting experience!

Welcome everyone! I'm thrilled to share my recent conversation with Jeff Radford, the mastermind behind County Axe. For those who don't know, Jeff is not only an incredible entrepreneur but also my brother. I'm immensely proud of what he's achieved with County Axe, a local business that has truly made a mark.

In our discussion, Jeff delved into the origins of County Axe, sharing the journey from its inception to its current success. He provided a detailed background on the business, highlighting the dedication and passion that fueled its growth. We also explored what sets County Axe apart and the unique experiences it offers to the community.

Jeff's story is inspiring, showing how dedication and a clear vision can transform an idea into a thriving business. Whether you're an entrepreneur, a local resident, or someone interested in unique recreational activities, this conversation offers valuable insights and a closer look at a business that's making waves in our community.

Don't miss out on this engaging spotlight on County Axe! Tune in to learn more about Jeff's journey and the exciting developments at County Axe.

#BusinessSpotlight #CountyAxe #Entrepreneurship #LocalBusiness #Community #Recreation #Inspiration #FamilyBusiness

Dive into the vibrant world of sneaker culture with Tai, the visionary behind Tai My Sneaks, in this must-listen episode of the "Wow Podcast." Discover how a passion for unique, high-end sneakers spiraled into a thriving business that's captivating the hearts of sneakerheads on Instagram and beyond. What sparked this sneaker revolution? How does Tai weave social media into his success story? And what can we expect from his much-anticipated website? This episode isn't just a conversation; it's a journey into creativity and entrepreneurial grit. Tune in for an inside look at the sneaker business that's redefining style, one step at a time. Don't miss it—your next favorite pair of sneakers could be a play button away!