Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

-Jemi Crookes is the CEO and Founder of the ThinkFluencer Lab, a consultancy dedicated to empowering women leaders to transform their brand and amplify their thought leadership. Using storytelling, strategic positioning, and the smart use of personalized AI, Jemi supports leaders with tangible tools to power their transformation journey. Today, we explore the intersection of prioritizing human-centered leadership and futureproofing careers — and how women can find the perfect balance.

-Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/yasumu/lonely-nights
License code: SCXCNQ9RATBRXHE6

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

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Jessica Yoon is a licensed psychotherapist and social worker with a heart for compassion-driven service and social change. Committed to empowering underrepresented people and creating safe spaces for their stories, she focuses her efforts on meeting human needs—whether through emotional healing or access to resources. In this episode, we explore what it means to bridge passion with purpose, and how Jessica’s personal aspirations and diverse background led her to nurture a fruitful career.

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Music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/yasumu/lonely-nights
License code: TASEY9IOI1YLR2YF

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world.

Meet Shantel Love—Global VP of Customer Success, Clinical & School Assessment at Pearson, accomplished author, and conference speaker. Shantel is a powerhouse with transformative perspectives on career advancement, personal branding, leadership development, and more. In this episode, she shares her insights on a vital, all-too-relevant topic: the power of allies in uplifting others’ success.

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Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

License code: P6IIYGWLYT3YRV6W

Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world. Mandi Geary joins us as the Director of Customer Care at BSN Sports. Having worked in customer service for more than 17 years, Mandi is passionate about all things related to the customer experience and fostering employee engagement. Here, we discuss the importance of balance and community as we start off the new year strong.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

Mariam Sarr is the Director of Customer Insights at Intrafi with over a decade of experience navigating the FinTech space. With a proven track record in driving innovation in product development and delivering extraordinary client services, Mariam has become a powerhouse brimming with ambition and creativity.

In this episode of Thirsty Thursday, we discuss all the ways she achieves her goals while maintaining a sense of balance that best fits her needs.

Kristin Lytle is the CEO of The Leader’s Edge and has an extensive background in talent assessment, leadership development, succession planning and organizational design. As an executive coach, dynamic presenter, and skilled facilitator, she continues her work with one vital mission in mind: help companies and individuals stop wasting potential.

During our discussion, she redefines networking for the modern career woman and how people can nurture their networks authentically—not just for professional transactions, but impactful and tangible connections.

Lucy Todd is a certified professional coach who empowers women to create their dream career roadmap and gain the confidence to pursue their goals. Having overcome burnout and tapped into her passion for helping others, she leverages her personal experiences to demonstrate how self-compassion and courage are at the core of transformation—and within arm’s reach.

During our discussion, she dives into why we need to hone our self-advocacy skills when exploring our professional needs, and provides actionable takeaways for paving a new and more meaningful path.

For more on the similarities and differences between therapy and coaching, check out Lucy's blog post: Therapist, Coach, or Mentor: How To Decide What’s Right For You.

To connect with Lucy, join her email list or book a free intro call at lucytoddcoaching.com

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.

Célia Zermatten is a career and empowerment coach who helps others build clarity, control, and confidence in their professional lives. After experiencing several years of chronic pain and navigating various health uncertainties, Célia created a roadmap that would allow her to persevere through difficulties and wholly appreciate every win.

In this episode, we talk about how high-achieving women must listen to their bodies and tap into a support system to aid their empowerment journey.

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.