In this episode, Cristina Flaschen shares how she turned her deep frustration with software integrations into a scalable B2B SaaS business. She discusses falling in love with the problem, identifying the right customers, and competing with bigger players by staying focused on product quality and authenticity. Cristina also opens up about her journey as a non-technical female founder in a technical space, and how empathy and humility have shaped her leadership.

About Cristina Flaschen:

Cristina Flaschen is the co-founder and CEO of Pandium, a platform that helps B2B SaaS companies build and manage integrations at scale. With over 15 years of experience in enterprise software, she launched Pandium to give developers a faster, more flexible integration experience. Cristina is known for her empathetic leadership style and advocacy for diversity in tech.

Here is what we cover:

• Pandium’s Origin: Built from Cristina’s own pain managing integrations—focused on simplicity and scale.
• Problem Obsession: True product-market fit came from constant ideation and passion for solving integration complexity.
• ICP Discovery: Mid-market SaaS companies (1,000+ customers) were the best fit—not small startups or open-source-focused devs.
• Revenue-First GTM: Prioritized paying customers early, guiding pricing and product strategy.
• Integration Complexity: Hard part isn’t APIs—it’s handling third-party systems, data issues, and reliability at scale.
• Leadership & Gender Dynamics: Cristina shares her experience navigating tech as a non-technical female founder.
• Empathy & Humility: Emphasizes listening, asking questions, and caring deeply about people as leadership strengths.
• Customer-Centric Culture: All employees engage with customers, driving better products and insights.
• Competing with Giants: Wins by leaning into product depth, authenticity, and not mimicking bigger competitors.
• Content-Led Growth: Grows through high-quality, founder-led content that reflects the brand’s voice.

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-------------------------- About Churnkey --------------------------

Churnkey is the retention automation platform that lowers your churn, boosts your MRR, speeds your growth, and launches your enterprise value to the moon. We help companies stop churn at the point of cancellation, recover failed payments, learn why customers are cancelling, and fix it. We don't just provide data. We take action.