In this episode of Cool Talk, we break down one of the most common customer questions in the HVAC world:
“Why are there separate dispatch and diagnostic fees?”
And more importantly — “Why does that part seem so expensive?”

At Hartzell’s Heat & Air, we believe in doing business the honest way. That means giving you a clear explanation of how our pricing works, why it’s structured this way, and how it actually protects you from larger costs in the future.

In this episode, we explain:

• What your dispatch fee covers (travel, vehicle, tech time)
• Why we charge a diagnostic fee — and when it’s waived
• How part pricing reflects not just materials, but expert labor and warranty support
• How our bundled service pricing helps you save money and avoid breakdowns
• What our flat-rate price book ensures: fairness, transparency, and consistency for every customer

Whether you’re new to HVAC service or just want to understand your invoice better, this episode gives you the insight most companies won’t take the time to share.

📞 Call 405-375-4822
🌐 Learn more at www.hartzellsheatair.com
Cool Talk by Hartzell’s Heat & Air — because trust is built through transparency.

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