If budget weren’t an issue, what AI tool would you implement first in your business?

What’s stopping your team from going all-in on AI for IT?

Are XLAs the new gold standard for service performance?

What’s your take on Experience-Level Agreements (XLAs)? Are they the future of customer satisfaction?

Do you trust AI to deflect tickets and reduce support workload?

Hey there, tech enthusiasts! Today we’re diving into how AI is rewriting the rules of IT support—especially for small and mid-sized businesses. From outdated SLAs to dynamic, experience-driven XLAs, this episode breaks down how AI-powered ITSM is helping companies move from reactive service models to proactive, personalized support systems Join our expert panelists, Joshua Lawrence, IT Service Manager – United Trust Bank, Ravi Tharisayi, Senior Director, PMM - Freshworks, and Shivam Bhandary Solution Engineer – Freshworks. to discover how automation can enhance empathy, how lean IT teams can scale smarter (not harder), and why investing in AI tools today is essential for delivering better employee and customer experiences tomorrow.

If you're a tech-savvy entrepreneur, IT strategist, or business leader looking to future-proof your operations— this episode is packed with practical insights on how AI is reshaping IT support through automation, empathy, and experience-first service—you don’t want to miss it!🚀

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#AITSM #AIForBusiness #SmallBusinessTech #ITAutomation #AIinSupport #FreshworksAI #XLARevolution #ExperienceDrivenIT #AIProductivity #SmartITSolutions #AITransformation

In This Episode:

• [00:00] Introduction.
• [02:25] Introduction of Guests from United Trust Bank and Fresh Works
• [03:48] Experience Level Agreements: The Shift from SLAs to XLAs.
• [07:25] Balancing Automation and Human Touch in IT.
• [14:55] Investing in AI-Powered ITSM: Justifying the Costs.
• [18:55] What made Fresh Service stand out when evaluating ITSM tools for United Trust Bank? how did you justify this investment internally?
• [20:28] Governance and Compliance in AI Adoption.
• [25:17] The Future of IT: Embracing AI for Better Experiences.
• [26:11] Conclusion and Final Thoughts from Reactive to Proactive.
• [27:42] Walk through of how Fresh service enables lean IT teams to scale with confidence.
• [36:26] Conclusion.

Connect with Joshua Lawrence:

Joshua Lawrence LinkedIn: https://www.linkedin.com/in/joshua-lawrence-602758104/

United Trust Bank Website: https://www.utbank.co.uk/

United Trust Bank LinkedIn: https://www.linkedin.com/company/united-trust-bank-limited/

Connect with Ravi Tharisayi:

Ravi Tharisayi LinkedIn: https://www.linkedin.com/in/rthar/

Fresh...

Do you think AI personalization in streaming makes content better?

Is AI enhancing creativity in media or slowly replacing human talent?

Would you trust AI to generate an entire film or soundtrack?

How do you see AI changing the role of content creators like YouTubers and streamers?

Can AI-generated analytics predict what content will go viral next?

Hey there, tech enthusiasts! 🚀 Today, we bring exclusive insights from NAB Show 2025 —one of the world’s top media and entertainment expos, held in Las Vegas!. 🚀 From AI-powered video editing and generative music to data-driven content strategy and real-time analytics. This episode breaks down how Artificial intelligence is transforming the way content is created and distributed. Discover how companies like Adobe, Veritone, and AWS are in charge of reshaping the entertainment industry.

If you’re a tech enthusiast, Content Creator, or media executive, this episode is packed with actionable trends shaping the future of entertainment you don't want to miss!

💌 Subscribe to our Newsletters 👉 https://aientrepreneurs.standout.digital/?utm_source=yt

🌟 Standout.Digital 🌟 - https://www.standout.digital/

Join a 73,900+ strong community. Deep-dive AI tutorials and tools. And FREE gifts🎁: 100 ChatGPT prompts, an AI writer to go viral, the "Building A Minimum Viable Business in Record Time" Course, and the "4-Hour AI Workweek" course!

#AIinMedia #GenerativeAI #NABShow2025 #AIContentCreation #AIForCreators #TechInnovation #MediaTech #FutureOfEntertainment #AIRevolution #Veritone #AdobeAI #StreamingTech #VideoEditingAI

In This Episode:

• [00:00] Introduction.
• [01:50] Insights from the NAB Show.
• [06:15] AI-powered automation in Media Operations.
• [10:04] Generative AI in Content Creation.
• [13:37] AI-Driven Analytics for Media Companies.
• [15:45] Case Study: Veritone’s AI Innovations.
• [20:40] Conclusion

Connect with Ramesh Dontha:

AI Entrepreneurs Facebook Page: https://www.facebook.com/TheAIEntrepreneurs

Follow Ramesh on Twitter: https://twitter.com/EntrepreneursAI

Connect with Ramesh on LinkedIn: https://www.linkedin.com/company/theaientrepreneurs/

Watch the full episode on YouTube - https://youtube.com/@AI_Entrepreneurs

Ever wondered how AI is reshaping customer service behind the scenes?

How do you think AI will transform the way businesses interact with customers in the next 5 years?

What AI-powered customer service experience has impressed you the most so far?

If you're running a business, would you prefer AI-assisted support or fully automated AI chatbots?

Would you trust AI to guide your safety while traveling?

Hey there, tech enthusiasts! 🚀Today, we’re diving deep into how AI is dramatically reshapes customer service in both the B2B and B2C sectors, from optimizing energy consumption in high-density data centers to enhancing traveler safety with AI-powered geo-based recommendations. Join our expert panelists, Jeremie Farret, CEO of Mind in a Box, Cedrick Le Blanc, Business Development at Enovum Data Centers, and Jean-Christophe Picard, CEO of Panorac Inc. as we explore real-world use cases, including predictive analytics, agent-assist technology, sentiment analysis, and AI-powered mapping in tourism, to uncover insights on how generative AI, energy optimization, and customer experience enhancement are driving the next wave of innovation in customer service.

Whether you’re building AI solutions, managing infrastructure, or looking to enhance your customer experience, watch now to gain actionable insights from real-world experts! 🚀

💌 Subscribe to our Newsletters 👉 https://aientrepreneurs.standout.digital/?utm_source=yt

🌟 Standout.Digital 🌟 - https://www.standout.digital/

Join a 73,500+ strong community. Deep-dive AI tutorials and tools. And FREE gifts🎁: 100 ChatGPT prompts, an AI writer to go viral, the "Building A Minimum Viable Business in Record Time" Course, and the "4-Hour AI Workweek" course!

#AI #CustomerServiceAI #AgenticAI #DataCenters #PredictiveAnalytics #AIForBusiness #AITravel #SmartTourism #GenerativeAI #DigitalInfrastructure #TechTrends #AI2025 #FutureOfCustomerService #AIApplications #TravelTech #AIInnovation #AI4Business #FutureOfCustomerSupport #AIEntrepreneurs #DeepTech

In This Episode:

• [00:00] Introduction and Recap of the last episode.
• [01:56] Generic Use Cases of AI in Customer Service.
• [06:16] Panelist introduction and their perspectives.
• [08:31] Have We Come a Long Way in Customer Service?
• [13:27] Deep dive into Data Center Customer Service.
• [15:08] Overview of AI in Customer Service in BsideMaps3D.
• [16:54] What is the customer service for AI Actors and infrastructure in the Data center Area?
• [21:01] How has AI been able to help Enovum to optimize energy consumption?
• [22:18] Enhancing Security, Availability, and Network observability with AI
• [37:52] Future Capabilities: AI and Customer Expectations.
• [40:52] Diverse use cases of AI in customer service.
• [49:05] Concluding Thoughts: The Future of AI in Service.

Connect with Jeremie Farret:

Jeremie Farret LinkedIn: https://www.linkedin.com/in/jeremiefarret/

Mind in a Box Website: https://mindinabox.ai/

Mind in a Box LinkedIn: https://www.linkedin.com/company/mind-in-a-box/

Connect with Cedrick Le Blanc:

Cedrick Le Blanc LinkedIn: